Help Desk Technician II - Hybrid Support & Incident Mgmt

nugget.ai; Quebec, Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Help Desk Technician to provide exceptional client support. This role involves managing technical issues, dispatching resources, and ensuring timely resolution of requests. Candidates should possess strong troubleshooting skills and be bilingual in English and French. A background in IT support and excellent communication abilities are essential for success in this fast-paced environment.

Qualifications

• 2-3 years of Help Desk experience or 3-5 years in Service Desk.
• Experience with Windows Clients and MS Office Products.
• Knowledge of TCP/IP and Ethernet.

Responsibilities

• Serve as first point of contact for client assistance.
• Provide desktop support and manage equipment shipments.
• Create and assign incident and service request tickets.

Skills

Customer Support

Desktop Support

Troubleshooting

Time Management

Analytical Skills

Bilingual Communication

Education

University Degree

College Diploma

Tools

Service Desk

Job description

A leading company is seeking a Help Desk Technician to provide exceptional client support. This role involves managing technical issues, dispatching resources, and ensuring timely resolution of requests. Candidates should possess strong troubleshooting skills and be bilingual in English and French. A background in IT support and excellent communication abilities are essential for success in this fast-paced environment.