Help Desk Technician

Recruiting In Motion; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A Toronto-based technology services provider is seeking a Help Desk Technician for a 10-month contract. The role includes providing first level technical support, using the Ivanti Help Desk system, and installing software. Candidates should have a college degree in Computer Science or equivalent and experience in a Help Desk environment. Strong troubleshooting and communication skills are essential.

Qualifications

• Minimum of one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
• Experience supporting Microsoft Windows 10 / 11 operating systems.
• Knowledge and understanding of Active Directory.

Responsibilities

• Answer Help Desk calls / e-mails providing first level technical support.
• Track and monitor support calls using Ivanti Help Desk system.
• Provide support for Microsoft 365 and Windows operating systems.

Skills

Troubleshooting skills

Customer service skills

Excellent communication skills

Team oriented

Education

College degree in Computer Science or equivalent

Tools

Ivanti Help Desk

Microsoft Windows 10/11

Microsoft 365

Active Directory

Job description

About Our Client

Our Toronto based client is looking for a Help Desk Technician to support their office staff, and infrastructure for a 10 month contract opportunity.

Responsibilities

• Answer Help Desk calls / e-mails providing first level technical support to staff
• Use Ivanti Help Desk system to track and monitor support calls
• Provide support to end users using remote tools
• Provide support for Windows Operating systems (Windows 10 / 11)
• Provide end user support related to network connectivity, wireless access, printing, basic user account administration, user profile configuration, group folder access etc.
• Provide support for Microsoft 365
• Install approved software on computer systems
• Provide end-user support for Cisco VOIP
• Create and maintain technical documentation as needed
• Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client / patient safety through work and daily practices
• Other duties as assigned

Qualifications

• Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
• College degree in Computer Science or equivalent.
• Well-developed troubleshooting and decision-making skills to quickly resolve technical issues and to elevate unresolved issues in a timely and appropriate manner.
• Experience supporting Microsoft Windows 10 / 11 operating systems
• Knowledge and understanding of Active Directory
• Experience working with Windows Administration Tools
• Demonstrated knowledge of TCP / IP and experience using related troubleshooting tools
• Experience using and supporting Microsoft Office / Microsoft 365
• Team oriented with excellent interpersonal skills
• Excellent communication skills (both written and verbal)
• Excellent documentation skills
• Well-developed customer service skills
• Demonstrated organizational skills with the ability to prioritize concurrent issues