Help Desk Technician

Cloud Wiz; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A fast-growing managed services provider in Toronto seeks a Helpdesk Technician to provide IT support and troubleshoot various issues. Candidates should possess a degree in Computer Science and relevant certifications. The role offers a competitive salary and a fun work environment with snacks, drinks, and leisure activities.

Benefits

Competitive Salary

Benefit Package

Fun work environment with TV's, Arcades and Video Games

Snacks and drinks

Paid vacation and sick days

Qualifications

• 2 years of recent helpdesk or technical support experience.
• CompTIA A+ certification required, Network+ and Microsoft Certified preferred.
• Strong knowledge of VPN, DNS, and DHCP.

Responsibilities

• Respond to helpdesk tickets and phone calls for IT assistance.
• Troubleshoot hardware, software, VPN, and connectivity issues.
• Document support activities in ticketing systems.

Skills

Windows 10/11 administration

Office 365 administration

Technical troubleshooting

Customer service skills

Active Directory management

Education

Associate’s or Bachelor’s degree in Computer Science

Tools

ZenDesk

RMM tools

Job description

Helpdesk Technician

Downtown Toronto, ON | Full-Time | Onsite

Overview

About Cloud Wiz

Cloud Wiz is a fast-growing managed services provider based in Toronto, delivering reliable, secure, and scalable technology solutions to businesses across Canada. Our team thrives on collaboration, curiosity, and a commitment to excellence.

Our Culture

We believe great support starts with great people. At Cloud Wiz, you’ll join a tight-knit team that values transparency, initiative, and continuous learning. We celebrate problem-solvers, encourage professional growth, and foster a supportive environment where your ideas matter. We’re committed to building a diverse and inclusive workplace where everyone feels valued and supported.

Work Environment

This is an onsite role based in our downtown Toronto office. You will be the first point of contact for clients seeking technical assistance and will be responsible for resolving technical issues working in a collaborative, hands-on setting. Occasional travel to client sites within the Greater Toronto Area (GTA) is required. A company vehicle is provided for these visits.

What You’ll Do

• Respond to helpdesk tickets and phone calls for IT/Telecom assistance
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
• Troubleshoot hardware, software, VPN, and connectivity issues
• Configure, patch, and deploy Windows-based PCs and laptops (Windows 11 preferred)
• Administer user accounts in Active Directory/Entra ID (onboarding/offboarding, password resets)
• Support Office 365: MFA, licensing, User Management, Delegated access, OneDrive, SharePoint
• Maintain and troubleshoot local/network printers and desktop applications
• Use RMM tools to monitor systems and escalate alerts as needed
• Document support activities in ticketing systems (ZenDesk knowledge preferred)
• Perform basic telecom and enterprise service requests
• Collaborate with external vendors and escalate complex issues to Tier 2/3 support
• Follow safety protocols during installations and equipment handling
• Install and maintain hardware: monitors, workstations, wireless access points, TVs, speakers

What You Bring

• Associate’s or Bachelor’s degree in Computer Science, Information Systems, or related field
• Experience working in a managed services or client-facing IT support environment is a plus
• Ability to prioritize tasks in a fast-paced, ticket-driven environment
• Minimum 2 years of recent helpdesk or technical support experience
• Strong knowledge of Windows 10/11 and Office 365 administration
• Experience with Active Directory, Microsoft 365, VPN, DNS, DHCP, and RMM tools
• Certifications: CompTIA A+ (required); Network+ and Microsoft Certified: Modern Desktop Administrator Associate (preferred)
• Familiarity with macOS, iOS, and Android devices
• Proficiency in troubleshooting desktop/laptop hardware and peripherals
• Excellent communication, customer service, and organizational skills
• Able to safely work on ladders (up to 6 ft) and lift equipment up to 40 lbs as needed
• Valid driver’s license
• Willingness to work shifts and occasional weekends
• Team-oriented mindset with a proactive attitude

Compensation

• Competitive Salary
• Benefit Package
• Fun work environment with TV's, Arcades and Video Games
• Snacks and drinks
• Regular business hours
• Paid vacation and sick days