Help Desk Technician

freelance.ca; Southwestern Ontario; On-site; CAD 50,000 - 60,000; Full time

Job summary

A technology support company in Southwestern Ontario is seeking a motivated Helpdesk Technician to provide IT support for internal staff. This full-time role involves resolving support tickets, managing user workstations, and assisting with hardware and software issues. Ideal candidates will have a diploma in IT and 1–3 years of helpdesk experience. Competitive salary ranging from $50,000 to $60,000 per year.

Qualifications

• 1–3 years of experience in IT support or helpdesk roles.
• Working knowledge of Microsoft 365 administration and troubleshooting.
• Experience with hardware setup and IT ticketing systems.

Responsibilities

• Respond to and resolve internal IT support tickets in a timely manner.
• Set up and configure user workstations, laptops, monitors, and peripherals.
• Maintain IT asset inventory including hardware and software licenses.

Skills

Technical support experience

Strong communication skills

Analytical problem solver

Self-motivated

Team player

Education

Diploma or degree in Information Technology or related field

Tools

Microsoft 365

Windows

macOS

IT ticketing systems

Job description

Job Summary

We are seeking a motivated and service‑oriented Helpdesk Technician to join our growing IT team. This is an excellent opportunity for a recent graduate or an IT professional with 1–3 years of hands‑on technical support experience who is eager to develop their skills in a dynamic and fast‑paced environment.

The Helpdesk Technician will be responsible for providing daily IT support to internal staff, resolving support tickets, assisting with hardware and software troubleshooting, and supporting both Windows and macOS environments. The role includes onboarding and offboarding support, managing devices, and ensuring all users have the tools they need to perform effectively.

Key Responsibilities

• Respond to and resolve internal IT support tickets in a timely and professional manner
• Set up and configure user workstations, laptops, monitors, and peripherals
• Support employee onboarding / offboarding processes including account setup and equipment provisioning
• Provide technical support for software, hardware, and operating systems (Windows and macOS)
• Maintain IT asset inventory including hardware, software licenses, and related supplies
• Administer user accounts in Microsoft 365 and other platforms
• Document common issues and solutions in the internal knowledge base
• Participate in IT projects, system rollouts, and process improvements
• Ensure end users have the necessary tools and access for their roles
• Collaborate with other departments to support IT-related needs

Key Competencies

• Strong communication and interpersonal skills
• Analytical and detail‑oriented problem solver
• Ability to manage multiple priorities in a fast‑paced environment
• Self‑motivated and eager to learn new technologies
• Team player with a customer‑first attitude

Job Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in IT support or helpdesk roles
• Working knowledge of:
• Microsoft 365 administration and troubleshooting
• Windows and macOS operating systems
• Hardware setup (laptops, docking stations, peripherals, etc.)
• IT ticketing systems

Nice to Have (Assets)

• Experience with Microsoft Entra ID / Azure AD
• Familiarity with Intune or other endpoint management systems
• Exposure to conditional access policies and identity management tools

Job Type: Full‑time

Pay: $50,000.00–$60,000.00 per year

Work Location: In person