Help Desk Representative

Recrute Action; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A recruitment agency in Winnipeg is seeking a Bilingual Help Desk Representative to deliver tier 2 technical support in a dynamic environment. The role requires a community college diploma and at least one year of help desk experience. Candidates should be proficient in Microsoft Windows and bilingual in English and French. This full-time position offers a salary of $20.65 per hour and a contract duration of 6 months.

Qualifications

• 1+ year of help desk or technical support experience is required.
• Familiarity with basic computer network infrastructure is an asset.
• Bilingual in English and French to support clients in both languages is an asset.

Responsibilities

• Provide first-level help desk support by telephone.
• Assist sales personnel with client-specific software and internal tools.
• Troubleshoot issues in a Microsoft Windows environment.
• Deliver effective technical assistance.
• Maintain a professional and helpful approach in a casual work environment.

Skills

Proficient in Microsoft Windows

Customer support experience

Strong written and verbal communication skills

Good interpersonal skills

Education

Community college diploma or equivalent

Job description

Bilingual Help Desk Representative

Support a leading printing industry client on-site in Winnipeg, providing Tier 2 technical assistance in a dynamic and bilingual environment. This role offers weekday hours, casual dress, and hands-on IT exposure. Ideal for tech-savvy professionals with Windows expertise, customer support experience, and a valid driver’s license.

What is in it for you:

• Hourly salary of $20.65.
• 6-month contract.
• Full-time position : 37.50 hours per week.
• Monday to Friday, between 8 am to 6 pm.
• On-site work in a dynamic environment.

Responsibilities:

• Provide first-level help desk support by telephone.
• Assist sales personnel with client-specific software and internal tools.
• Troubleshoot issues in a Microsoft Windows environment.
• Gain proficiency in client-specific systems and workflows.
• Deliver effective technical assistance.
• Maintain a professional and helpful approach in a casual work environment.

What you will need to succeed:

• Community college diploma or equivalent required.
• Driver’s license and access to a personal vehicle required.
• 1+ year of help desk or technical support experience.
• Proficient in Microsoft Windows and general business applications.
• Familiarity with basic computer network infrastructure is an asset.
• Bilingual in English and French to support clients in both languages is an asset.
• Strong written and verbal communication skills.
• Good interpersonal skills.

Why Recruit Action?

Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.