Help Desk Analyst

Virtusa; Halifax; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT services provider is seeking a Help Desk Analyst to manage user provisioning across 8 applications. The role requires 2 to 3 years of experience along with good communication skills and operations experience. You will handle user addition requests, run reports, and ensure timely closure of tickets, contributing to operational efficiency. This position is based in Halifax, Canada, and offers an opportunity to work with a leading firm focused on innovative engineering and technology solutions.

Qualifications

• 2 to 3 years of experience required.
• Ability to process user addition requests.
• Must be able to run reports from the user interface.

Responsibilities

• Work on user provisioning across 8 applications.
• Track requests and close them in a timely manner.

Skills

Good communication skills

Operations experience

Experience in creating tickets

Job description

Job Description - Help Desk Analyst (CREQ130803)

Job Description

Help Desk Analyst - ( CREQ130803 )

Description

JOB DESCRIPTION

Skill: Help Desk Analyst

Key responsibility:

Analyst will be required to work on user provisioning across 8 applications
processing user addition request
running reports from UI.
2 to 3 years’ experience, with good communication skills who has operations experience, and has experience in Creating Ticket, who can track requests and close it timely

About Us:

Virtusa Corporation is a global provider of digital business strategy, digital engineering, and information technology (IT) services and solutions that help clients change, disrupt and unlock new value through innovative engineering. Virtusa serves Global 2000 companies in Banking, Financial Services, Insurance, Healthcare, Communications, Media, Entertainment, Travel, Manufacturing, and Technology industries. With a Revenue of B$1.6 and global employee strength of 32000, Virtusa has an exponential growth year-on-year.

Virtusa helps clients grow their business with innovative products and services that create operational efficiency using digital labor, future-proof operational and IT platforms, and rationalization and modernization of IT applications infrastructure. This is achieved through a unique approach blending deep contextual expertise, empowered agile teams, and measurably better engineering to create holistic solutions that drive the business forward at unparalleled velocity enabled by a culture of cooperative disruption.