Help Desk Analyst

Vantix Systems Inc.; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking a Senior Application Support Analyst to troubleshoot technical issues and assist business teams in Edmonton, Alberta. The successful candidate will have extensive experience in stakeholder relations and user identity verification. Candidates must be self-motivated, possess strong communication skills, and manage workloads effectively. The position requires Canadian citizenship and the ability to work onsite during regular business hours to address specific network and data security needs.

Qualifications

• Minimum of 7 years of experience in technical troubleshooting and support.
• Proven experience working with various stakeholders and clients.
• Strong experience with user identity verification processes.

Responsibilities

• Troubleshoot technical issues for end users and business teams.
• Coordinate communications between external stakeholders and internal areas.
• Provide support for multiple applications simultaneously.

Skills

Technical troubleshooting

Stakeholder relations

Written communication skills

Verbal communication skills

Time management

Decision-making

Self-motivation

Tools

BMC Remedy

Cherwell

MS Team Foundation Server

Rational Clear Quest

HEAT

Microsoft Office

Microsoft SharePoint

Job description

Our Client is seeking a Senior Application Support Analyst to work directly with end users to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this position requires strong political acumen, written and verbal communication skills, and extensive experience with stakeholder relations. The ideal candidate must be able to prioritize and manage workload effectively, demonstrates independence in decision-making, be self-motivated and able to work independently.

Work must be done from within Alberta during regular business hours, due to network and data security issues. Must be Canadian Citizen to apply.

• Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance including a credit check prior to commencement.

• Experienceapplications (information on applications supported must be included in claimed experience). (7+ years)

• Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications. (7+ years)

• Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc. (7+ years)

• Experience working directly with clients and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties. (7+ years)

• Experience working on supporting multiple applications for various stakeholders at one time. (7+ years)

• Experience working with Microsoft Office tool suites. (7+ years)

• Experience with the design, development, implementation, integration, and support of Microsoft SharePoint 2005 and higher. (7+ years)