Heavy Equipment Field Technician - Journeyperson

Nors; Whitehorse; On-site; CAD 60,000 - 85,000; Full time

Job summary

A service-focused equipment company in Whitehorse is looking for a Heavy Equipment Technician. This role requires Red Seal certification, 2-5 years of relevant experience, and strong communication skills. As a technician, you will perform diagnostics and repairs, support customers, and mentor apprentices. This position offers an opportunity to work in a dynamic environment with a focus on safety and customer satisfaction.

Qualifications

• Red Seal or Journeyperson Technician Certification is required.
• 2-5 years of related experience necessary.
• Solid knowledge of equipment systems and repairs expected.

Responsibilities

• Support customers with exceptional solutions.
• Work safely and follow all safety programs.
• Perform diagnostics and repairs with minimal supervision.

Skills

Red Seal certification

2-5 years related experience

Good communication skills

Basic knowledge of computer applications

Health & Safety Knowledge

Strong technical background

Education

Heavy Equipment Technician Red Seal certification

Job description

Overview

We are Nors. We are driven by progress: yours and ours. We work to make everything work better every day. We deliver the services, solutions, and equipment needed to make your life and business more successful.

Purpose: Improving life and business through outstanding service and equipment. Creating continuous value for all.

Values: A common culture for a clear sense of identity.

LEGACY HUMANISM AMBITION READINESS INTEGRITY

Now we’re looking to add a new member to our growing team: someone who is collaborative, hardworking, solution-focused, enjoys a fast-paced environment and thrives on continuous learning.

You’ll love working here…….

Position: Heavy Equipment Technician

As our Heavy Equipment Technician, you’ll play an integral role in performing major diagnostics and major repairs and servicing all equipment in fleet with minimal supervision. You are responsible for providing the highest quality of service and complying with the company’s established policies and procedures. This position will be responsible for developing and coaching apprentices.

Responsibilities

• “Service First”. Support external and internal customers with exceptional solutions. Recognize that customers’ livelihoods depend on the service they receive from our team.
• Safety Minded. Work safely, following all safety programs and procedures – every time. Champion best practices to stay in the lines.
• Certification. Earn and apply Red Seal Heavy Equipment Technician certification to make Great West Equipment customers’ first choice.
• Critical Thinker. Collect and examine technical information, diagnose issues, understand diagnostic tools, access product information, and provide timely solutions with minimal assistance. Troubleshoot and read various system diagrams.
• Keeping Your Cool. Work under pressure while maintaining quality service. May work in remote areas or extreme weather; physical work with heavy lifting; long hours during busy cycles; overtime may be required. Take regular vacation time.
• Relationship Builder. Build rapport with customers, understand their equipment and business, and provide information and solutions to keep them running.
• Vigilance. Report customer satisfaction, trends, and leads for equipment sales to the service supervisor and sales team. Be the eyes and ears of the branch.
• Mentorship. Listen actively and perform competence analysis of apprentices. Identify development areas and provide on-the-job training.
• Organization. Maintain personal systems for organizing work, ensuring readiness with information, parts, and tooling prior to attending a site.

Experience Required

• Red Seal or Journeyperson Technician Certification
• 2-5 years related experience
• Solid knowledge of equipment systems and repairs
• Good communications skills with peers and supervisors
• Basic knowledge of computer applications
• Committed to continuous learning
• Strong technical background and ability to communicate with technicians and customers regarding parts and service
• Health & Safety Knowledge – OH&S rules and regulations

Education Required

• Heavy Equipment Technician Red Seal certification

How to Apply

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We will review all applications, and priority will be given to those who have completed the application in full, including the assessment. We look forward to hearing from you.