Heavy-Duty Truck Service Advisor with Warranty Focus

Peterbilt Pacific; Terrace; On-site; CAD 50,000 - 72,000; Full time

Job summary

A reputable automotive dealership in Terrace, Canada is seeking a Service Advisor to act as the communication liaison between customers and technicians. Responsibilities include managing service records, scheduling repairs, and maintaining customer relationships. Ideal candidates will have previous experience in a similar role, strong communication skills, and knowledge of heavy-duty truck repairs. Competitive compensation offered with bonuses.

Benefits

Extended Health & Dental Benefits

Premiums Paid by Employer

Paid Training

Long term job security

Employee Assistance Program

Qualifications

• Previous experience as a Service Advisor is preferred.
• Ability to manage workload and set priorities effectively.

Responsibilities

• Maintain customer and vehicle information.
• Open repair orders and track job descriptions.
• Resolve customer complaints both in person and via phone.

Skills

Excellent written and verbal communication skills

Strong personal organizational skills

Effective problem solving and negotiating skills

Education

Grade 12 or GED

Tools

In-depth knowledge of heavy-duty truck repairs

Job description

A reputable automotive dealership in Terrace, Canada is seeking a Service Advisor to act as the communication liaison between customers and technicians. Responsibilities include managing service records, scheduling repairs, and maintaining customer relationships. Ideal candidates will have previous experience in a similar role, strong communication skills, and knowledge of heavy-duty truck repairs. Competitive compensation offered with bonuses.