Heavy-Duty Truck Service Advisor and Warranty Liaison

Peterbilt Pacific; Abbotsford; On-site; CAD 50,000 - 72,000; Full time

Job summary

A leading transportation company in Abbotsford is seeking a Service Advisor to act as the liaison between customers and repair technicians. Responsibilities include maintaining service records, scheduling repairs, and processing warranty claims. Ideal candidates should have previous service advisor experience, strong customer service skills, and excellent knowledge of heavy-duty truck repairs. Competitive salary and benefits are offered.

Benefits

Extended Health & Dental Benefits

Premiums Paid by Employer

Employer Contribution Pension Plan

Growth Opportunities

Paid Training

Long term job security

Employee Assistance Program

Telus Health Virtual Care

Qualifications

• Previous experience as a Service Advisor is required.
• Effective problem solving and negotiating skills are necessary.
• Strong organizational skills for workload and time management are essential.

Responsibilities

• Maintain customer and vehicle information.
• Open repair orders and enter job descriptions.
• Interpolate information from repair orders for warranty claims.
• Prepare customs documents for warranty parts return.

Skills

Customer service skills

Knowledge of heavy-duty truck repairs

Problem solving skills

Organizational skills

Communication skills

Education

Grade 12 or GED

Job description

A leading transportation company in Abbotsford is seeking a Service Advisor to act as the liaison between customers and repair technicians. Responsibilities include maintaining service records, scheduling repairs, and processing warranty claims. Ideal candidates should have previous service advisor experience, strong customer service skills, and excellent knowledge of heavy-duty truck repairs. Competitive salary and benefits are offered.