Healthcare Security Dispatcher (Healthcare)

Paladin Security; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A security services company in Halifax is looking for a Dispatcher to oversee alarm response and customer service operations. Responsibilities include handling calls, maintaining employee relations, and timely dispatch of responses. Candidates should have a High School Diploma, strong communication skills, and proficiency in Microsoft Office. The position offers competitive pay, professional development opportunities, and comprehensive benefits.

Benefits

Competitive wage and benefits package

Opportunities for training and professional development

Free uniforms

Company paid security license

Paid vacation and sick days

Qualifications

• Ability to lead, plan, organize, delegate and problem solve.
• Valid Standard First Aid & CPR - Level C certification required.
• Ability to obtain Security License for Nova Scotia.

Responsibilities

• Handle all calls professionally and calmly.
• Maintain rapport with employees and management.
• Dispatch alarm response calls effectively.
• Respond to alarms in a timely manner.
• Accurately update alarm accounts.

Skills

Customer service

Detail-oriented

Microsoft Word

Microsoft Excel

Microsoft Outlook

Effective communication

Problem-solving

Ability to handle stress

Professionalism

Prioritization

Education

High School Diploma/GED

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position Details

Position: Dispatcher
Site: Halifax Infirmary; Victoria General Hospital
Hours: 8am - 4pm; 4pm - midnight
Payrate: $20.50/hour

Key Responsibilities

• As the Dispatcher is the first line of contact for our clients, they must handle all calls in a professional and calm demeanor, providing exceptional customer service.
• Maintain a good rapport with all Paladin Employees and management staff, while being cognizant of the confidential information that must be handled and maintained by this position.
• Dispatch alarm response calls effectively, concisely, and within designated time frames.
• Respond to alarms in a timely manner while ensuring all account instructions are followed correctly.
• Accurately update alarm accounts
• Creation of hospital ID cards
• Complete any other tasks given by the Shift Supervisor/Site Supervisor

Prerequisites

• Ability to lead, plan, organize, delegate and problem solve.
• Ability to pay close attention to detail.
• Computer knowledge and proficiency in Microsoft Word, Excel and Outlook.
• Ability to communicate effectively, both written and verbal.
• Ability to deal with others effectively.
• Ability to function effectively in a fast paced and stressful environment.
• Ability to demonstrate professionalism in all situations.
• Ability to prioritize based on severity of the call.
• Ability to obtain Security License for the province of Nova Scotia
• Valid Standard First Aid & CPR - Level C (from a CSA-approved vendor)
• English (oral and written) fluency is a must
• Previous experience in dispatching, or a related field preferred.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive wage and benefits package.
• Free Uniforms
• Company paid Security license
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Standard First Aid, CPR Level C

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Site Supervisor, Client Service Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Relocation is not provided and travel is not required

Number of Openings for this position: 16