HealthCare Sales Force System Administrator & Analyst

Reckitt Benckiser LLC; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare company in Ottawa seeks a Salesforce System Administrator & Analyst. This contract role involves managing Salesforce systems, supporting system updates, and ensuring user satisfaction. The ideal candidate has a college degree in Business Administration, at least 2 years of experience, and excellent problem-solving skills. Join a collaborative team committed to enhancing sales force effectiveness and supporting healthcare operations.

Benefits

Parental benefits

Employee Assistance Program

Life insurance

Global share plans

Short-term incentives

Qualifications

• Minimum 2 years’ experience in sales support and/or application support role.
• Proven experience as a LifeScience System Administrator or similar role.
• Excellent problem-solving and communication skills.
• English essential; French strong asset.

Responsibilities

• Oversee the administration and performance of the Salesforce platform.
• Lead Salesforce platform updates and document system change requests.
• Troubleshoot issues and ensure system reliability.
• Develop strong relationships with healthcare sales stakeholders.

Skills

Problem-solving

Communication

Collaboration

Customer service

Data analytics

Project management

Education

College Degree in Business Administration or related fields

Tools

Salesforce

Excel

Veeva

SAP

Concur

Job description

Reckitt is a global team united by purpose to protect, heal and nurture a cleaner, healthier world.

About the role

The HealthCare Sales Force System Administrator & Analyst manages and maintains our Salesforce systems & applications. This role supports system updates, integrations, and maintenance while ensuring seamless functionality and user satisfaction. The role is the key point contact for daily system-related operation support and contributes to sales force effectiveness processes.

This is a contract role for 12 months.

Your responsibilities

System Administration

• Oversee the administration of the Salesforce platform for web and iPad-based applications, ensuring optimal performance, security, and compliance with organizational standards.
• Oversee the policies, procedures, and rules governing sales force data, as well as the implementation of these policies, procedures, and rules, including user data recording.
• Lead and champion the process to develop and update work instructions, by the appropriate stakeholders in a timely manner for related system responsibilities.
• Lead and support sales force system/platform updates and upgrades based on project requirements.
• Coordinate with stakeholders to ensure smooth implementation and minimal disruption.
• Document, track, and perform system change requests.

Support Healthcare Sales Effectiveness Operations

• Support business operations and the development of the Call Planning Master Plan, along with supporting tools for the healthcare sales force to plan their annual objectives.

System Integrations

• Lead the integration of Salesforce platform with various other platforms to drive effectiveness.
• Ensure data integrity and seamless workflows across integrated systems.

Support and Maintenance

• Provide ongoing support and maintenance for the Salesforce platform.
• Troubleshoot issues and implement solutions to enhance system reliability.
• Serve as the local champion for Salesforce platform and act as the primary contact for healthcare sales representative support in Canada.

Automation and Coordination

• Collaborate with the insights and analytics team to drive automation initiatives and improve system efficiency.
• Support coordination efforts to align with business objectives.

Reporting and Analytics

• Lead the development of monthly and weekly business call plans and key performance indicator scorecard reporting.
• Support annual and quarterly reporting processes to meet organizational needs.

Community and Hospital Systems

• Serve as the system lead for hospital and community support platforms when required, ensuring the Salesforce platform meets specific user needs.

Onboarding

• Lead new employee onboarding for system-related processes and ensure compliance and data integrity in call recording.

Collaboration

• Develop strong relationships and networks with a wide range of stakeholders (healthcare sales managers, field representatives, marketing, finance, quality, hospital operations, and colleagues from other markets).
• Utilize these relationships to enhance business performance.

The experience we're looking for

• Minimum 2 years’ experience in sales support and/or application support role.
• Proven experience as a LifeScience System Administrator or similar role.
• Strong knowledge of LifeScience platform functionalities and integrations; Veeva knowledge is an asset.
• Experience with system updates, upgrades, and maintenance.
• Familiarity with other enterprise integrated systems platforms.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Demonstrates high agility and interest for problem solving and excellent customer service ability and attitude.
• Demonstrates interest for data, reporting and system analytics.
• Demonstrates good working knowledge of project management concepts and skills. Is familiar with process flows and sales force operations environment. Experience in healthcare sales operations is an asset.
• Must have excellent communication and training skills with a strong desire to be the voice of the user in communicating issues/opportunities with management.
• Is self‑motivated and independent worker, uses good judgement and elevates issues as needed.
• Ability to organize and execute multiple priorities and see issues from multiple perspectives. Demonstrate agility, flexibility, patience and openness when working with multiple stakeholders.
• Demonstrates strong computer software utilization skills, especially with spreadsheets, word processing, data retrieval and analysis, presentation graphics and database software.
• English essential, French strong asset.
• Experience working in a hybrid work environment, managing remote and in‑office with ongoing interaction and input from different stakeholders.

Competencies

• Experience in developing and implementing processes as it relates to business applications to gain efficiency.
• Experience in system administration and trouble shooting.
• Customer oriented approach and uses creativity to energize a sales force team.
• Worked within a healthcare industry and/or sales/marketing environment.
• Experience with Excel, Lifescience/ OmniChannel system administration such as SAP, Concur, Veeva, Salesforce.com.
• This role is not currently sponsoring visas or considering international movement at this time.

Education

• College Degree in Business Administration, or other related fields.

What we offer

With inclusion at the heart of everything we do, we support our people at every step of their career journey. We invest in wellbeing through parental benefits, an Employee Assistance Program, life insurance, and local market benefits. We offer global share plans, short‑term incentives for outstanding performance, and a pay‑for‑performance philosophy.

Equality

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.