Healthcare Operations Centre Dispatcher

Paladin Security; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security service firm in Calgary seeks a dedicated Scheduling Coordinator for their healthcare contract. Responsibilities include creating schedules for guards, maintaining accuracy in scheduling software, and liaising with Client Service Managers. Ideal candidates will possess a High School Diploma, excellent communication skills, and a friendly personality. Offered benefits include medical, dental, and paid vacation. Full-time position is available from 1800 - 0600.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Qualifications

• Must possess a High School Diploma; Post-Secondary education is an asset.
• Excellent written and oral skills in English for effective communication.
• Outgoing, friendly, and extroverted personality.

Responsibilities

• Create, update, and modify work schedules for Security Guards.
• Maintain scheduling software and coordinate data entry.
• Plan schedules to ensure effective resource use and minimal overtime.

Skills

Customer service experience

Judgment and decision-making skills

Communication skills

Computer skills (Word, Excel, PowerPoint, Outlook)

Time management

Organizational skills

Detail-oriented

Education

High School Diploma

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

• Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
• Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy.
• Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate.
• Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired.
• Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations.
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled.
• Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime.

Requirements

• Must possess a High school Diploma, Post-Secondary education is an asset.
• Previous customer service experience is an asset.
• The ability to use judgement and decision‑making skills to evaluate situations and establish priorities.
• Must have an outgoing, friendly, and extroverted personality.
• Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce.
• Strong computer skills; including Word, Excel, PowerPoint and Outlook.
• Ability to learn quickly and navigate through new software is an asset.
• Able to work effectively and efficiently in a deadline driven environment.
• Strong time management, multitasking, problem solving, and organizational skills.
• Must be detail oriented, team player, self‑motivated, and able to take direction.

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Healthcare Operations Center Supervisor.

This is a Full-Time position 1800 - 0600.

Travel is not required.