Healthcare IT Support Specialist | Remote & On‑Site

Collingwood General and Marine Hospital; Collingwood; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community healthcare provider in Collingwood is seeking a Technical Support Specialist to provide first-tier remote and on-site IT support. The role involves resolving user issues with desktops, laptops, networking, and server infrastructure. Ideal candidates will have strong analytical skills and a commitment to excellence in customer service. Competitive hourly wage of $30.79 to $36.57 is offered, with the position being temporary full-time for approximately one year.

Benefits

Health Care Providers Group Insurance Plan

8% vacation pay

Employee & Family Assistance Program

Access to Employee Education Assistance Program

Qualifications

• Similar experience in a technical support capacity considered an asset.
• Commitment to a safe and supportive environment for patients, staff, and volunteers.
• Dedication to professional growth and development.

Responsibilities

• Provide IT Service Desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT service desk.
• Utilize and maintain ticket tracking software.

Skills

Excellent customer service skills

Excellent written and verbal communication skills

Knowledge of Windows 10 and Office 365

Ability to multi-task

Knowledge of Virtual Desktop Infrastructure

Excellent organization and prioritization skills

Education

College Graduate or Equivalent work experience

Job description

A community healthcare provider in Collingwood is seeking a Technical Support Specialist to provide first-tier remote and on-site IT support. The role involves resolving user issues with desktops, laptops, networking, and server infrastructure. Ideal candidates will have strong analytical skills and a commitment to excellence in customer service. Competitive hourly wage of $30.79 to $36.57 is offered, with the position being temporary full-time for approximately one year.