Healthcare Customer Operations & Compliance Specialist

AstraZeneca; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading biopharmaceutical company in Canada is seeking a Specialist in Customer Operations to oversee efficient processing of customer orders in a GxP-regulated environment. The role includes managing EDI orders and building relationships with healthcare providers and distributors. Ideal candidates have experience in customer relations and supply chain management, with a commitment to quality compliance. The company promotes a flexible working model, expecting employees to be in office three days weekly.

Benefits

Flexible working hours

Tailored development programs

Supportive work environment

Qualifications

• Minimum of three years’ experience in customer relations and supply chain roles.
• Intermediate to advanced proficiency in Microsoft Word, Excel, and PowerPoint.
• Fluency in English both written and oral is essential.

Responsibilities

• Manage daily processing of sales orders and service requests.
• Monitor EDI orders and resolve related errors promptly.
• Support new accounts and provide timely assistance to partners.

Skills

Customer relations

Supply chain management

Problem-solving

Interpersonal skills

Communication skills

Adaptability

Multitasking

Education

Degree in Business Management or related field

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A leading biopharmaceutical company in Canada is seeking a Specialist in Customer Operations to oversee efficient processing of customer orders in a GxP-regulated environment. The role includes managing EDI orders and building relationships with healthcare providers and distributors. Ideal candidates have experience in customer relations and supply chain management, with a commitment to quality compliance. The company promotes a flexible working model, expecting employees to be in office three days weekly.