Healthcare Customer Advocate & Admin Specialist

Daniels Health; Abbotsford; On-site; CAD 49,000 - 55,000; Full time

Job summary

A healthcare solutions provider in Abbotsford is seeking a highly organized Customer Service Advocate to support their growing team. Responsibilities include answering client requests, investigating customer issues, and maintaining detailed documentation. The ideal candidate has 2+ years of experience in customer service, strong communication skills, and a positive attitude. Competitive salary range is $49,898 - $54,998 annually.

Qualifications

• 2+ years of customer service experience within retail, hospitality manufacturing or transportation setting.
• Demonstrates strong written and verbal communication abilities with meticulous attention to detail.

Responsibilities

• Answer incoming requests via emails and phone calls for clients.
• Investigate customer concerns, escalating to the Customer Service Manager when necessary.
• Assist with daily documentation for route drivers while maintaining accuracy.

Skills

Customer service experience

Proficient in Microsoft Office

Experience with Salesforce

Strong verbal communication

Attention to detail

Positive attitude

Job description

A healthcare solutions provider in Abbotsford is seeking a highly organized Customer Service Advocate to support their growing team. Responsibilities include answering client requests, investigating customer issues, and maintaining detailed documentation. The ideal candidate has 2+ years of experience in customer service, strong communication skills, and a positive attitude. Competitive salary range is $49,898 - $54,998 annually.