Healthcare Concierge: Customer Support Specialist

Boston Scientific; Ottawa; On-site; CAD 36,000 - 68,000; Full time

Job summary

A leading medical device company based in Ottawa is seeking a Customer Support Specialist to provide hassle-free service to healthcare providers. Responsibilities include managing customer orders, inquiries, and collaborating with sales teams. Ideal candidates have a technical or business degree and experience in customer service. This position offers competitive compensation ranging from $36,500 to $68,000 based on skills and experience.

Qualifications

• Minimum of 1 year of experience in a customer service/operations position.
• Proficient in Microsoft Office, especially Outlook, Excel, and Word.
• Experience in Medical Device or Health Care setting preferred.

Responsibilities

• Manage inbound customer and Sales team emails to accurately process orders.
• Respond to incoming call inquiries and help resolve issues and complaints.
• Maintain all incoming emails properly filed and transcribe ordering information.

Skills

Customer service skills

Communication skills

Microsoft Office proficiency

Education

Technical degree or Bachelor’s degree in Business Administration

Tools

SAP

Job description

A leading medical device company based in Ottawa is seeking a Customer Support Specialist to provide hassle-free service to healthcare providers. Responsibilities include managing customer orders, inquiries, and collaborating with sales teams. Ideal candidates have a technical or business degree and experience in customer service. This position offers competitive compensation ranging from $36,500 to $68,000 based on skills and experience.