Health Services Manager RN

Choices Association; Hamilton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare services organization in Ontario is seeking a Health Services Manager (Registered Nurse) for a 12-month contract. This role involves overseeing clinical practice, contributing to policy development, and ensuring high standards of care for individuals supported. The ideal candidate will possess strong leadership and clinical skills, along with a commitment to person-centered care. The position offers full-time hours and requires a valid driver's license and vehicle.

Qualifications

• Registered Nurse in good standing with the College of Nurses of Ontario.
• Proof of professional liability insurance required.
• Strong knowledge of developmental disabilities and complex care needs.

Responsibilities

• Coordinate and implement health services across programs.
• Provide clinical oversight for individuals with complex medical needs.
• Lead policy development in accordance with health standards.

Skills

Leadership skills

Clinical expertise

Communication skills

Problem-solving skills

Interpersonal skills

Knowledge of health care coordination

Education

Registered Nurse (RN)

Bachelor of Science in Nursing (BScN)

Current First Aid/CPR certification

Tools

Microsoft 365

SharePoint

Citation

Job description

Overview

Choices is offering an exciting 12-month contract opportunity for a Health Services Manager (Registered Nurse). This position is ideal for a Registered Nurse seeking a leadership role that blends health promotion, developmental disabilities, policy development, and social service collaboration. The successful candidate will oversee clinical practice across multiple programs, contribute to policy and quality initiatives, and ensure individuals supported receive the highest standard of care.

Job details
External competition • Full Time Contract (approximately 12 months) • Hours of Work: 40 Hours per Week

Responsibilities

• Coordination and Implementation of Health Services
• Provide clinical oversight for individuals with complex medical needs (e.g., G-tube feeding, catheterization, seizure management, diabetes care, and wound care).
• Lead and support the development and review of ISPs, BSPs, Plans of Care, and Transition Plans to ensure integrated and proactive approaches.
• Conduct comprehensive health assessments and create evidence-based care plans in accordance with physician orders, nursing best practice, and regulatory standards.
• Promote preventive health screening, immunizations, IPAC, and general wellness across all programs.
• Provide mentorship, education, and supervision to staff to build their competency in early detection of illness, safe medication administration, and clinical documentation.
• Serve as a clinical liaison between individuals supported, family members, healthcare teams, and community partners.
• Support agency-wide wellness and health promotion initiatives including first aid, medication education, abuse prevention, and IPAC protocols.
• Participate in incident reviews, health audits, and investigations where clinical input is required.
• Respect and uphold confidentiality and professional boundaries in accordance with CNO standards and agency policy.

• Leadership and Policy Development
• Develop, implement, and update health-related policies and procedures in accordance with MCCSS Quality Assurance Measures (O. Reg. 299/10), Public Health guidance, and the College of Nurses of Ontario standards.
• Provide clinical leadership and recommendations during compliance reviews, inspections, and internal quality assurance audits.
• Lead initiatives in wound care management, medication safety, and chronic disease management.
• Contribute to strategic planning and system-wide improvement initiatives related to health, safety, and quality of life for individuals supported.

• Quality Assurance and Risk Management
• Support Program Managers in ensuring all health documentation is complete, accurate, and compliant.
• Collaborate with the Quality Assurance Manager to maintain full compliance with Choices’ policies, MCCSS directives, and accreditation standards.
• Demonstrate proactive risk management in the development of care and support plans, ensuring safety and dignity for all individuals.
• Conduct periodic health record audits, medication reviews, and compliance spot checks across programs.

• Technology and Documentation
• Proficient in Microsoft 365 (Word, Excel, Teams, Forms), SharePoint, ShareVision, IBEX, and Citation.
• Demonstrated ability to manage, record, and interpret health-related data for reporting and continuous improvement.

Education and Credentials

• Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO).
• Proof of current professional liability insurance (RNAO or equivalent).
• Bachelor of Science in Nursing (BScN) preferred.
• Current First Aid/CPR certification required.

Knowledge and Skills

• Demonstrated leadership and clinical expertise in nursing practices related to developmental services and community health.
• Strong knowledge of health care coordination for individuals with developmental disabilities, dual diagnoses, and complex care needs.
• Proven experience in policy development, wound care, behavioral support collaboration, and ISP planning.
• Familiarity with legislation including the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, Quality Assurance Measures (299/10), Employment Standards Act, Occupational Health and Safety Act, AODA, and Human Rights Code.
• Exceptional communication, problem-solving, and interpersonal skills.
• Demonstrated ability to manage competing priorities and respond effectively to emerging health needs.
• Commitment to person-centered, trauma-informed, and culturally responsive care.

Additional Details

• Job Type: Full-time, Fixed-Term Contract (12 months)
• Schedule: 8-hour shift, primarily Monday to Friday; evening or weekend coverage may be required based on clinical needs

Work Location and Requirements

Work Location: Dundas, Ontario (required; ability to reliably commute or relocate prior to start date)

Requirements: Valid G-Class Driver’s License and reliable vehicle; Current Vulnerable Sector Screening Check

Accessibility

Our Commitment to Accessibility: Choices is committed to fostering an accessible, inclusive, and equitable workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC), accommodations will be provided throughout the recruitment and selection process upon request. All information received in relation to accommodation will be handled confidentially.