Health Navigator

Kensington Health; Toronto; On-site; CAD 71,000 - 85,000; Full time

Job summary

A community health organization in Toronto is seeking a Health Navigator to provide case management and psychosocial support, assessing client needs and developing care plans. The ideal candidate has at least three years of social work experience and possesses strong organizational and communication skills. Offered salary range is CAD $71,000 to $85,000 annually, with a contract lasting until May 27, 2027.

Benefits

Competitive benefits package

Qualifications

• Minimum three years of social work experience with community practice.
• Experience with high-risk populations including homelessness and palliative care.
• Administrative and computer skills for reports and documentation.

Responsibilities

• Lead community awareness and outreach through partnerships.
• Provide RAI-CHA assessments and develop care plans.
• Advocate for assessments, admissions, and consultations.

Skills

Organizational skills

Communication skills

Crisis intervention skills

Knowledge of trauma-informed care

Education

Master of Social Work degree

Job description

Kensington Health

Kensington Health is a not-for-profit, community-based model of specialized healthcare services that consistently achieves better health outcomes by responding to unmet needs within the communities it serves.

It offers a wide range of services, including long-term care, hospice and community care, cancer screening, diagnostic imaging, ophthalmology, and eye tissue processing for transplants. Kensington Health is deeply committed to being an inclusive place to work, live, and receive care. It is also a system partner helping to co-lead and support the Mid-West Toronto Ontario Health Team and is affiliated with the University of Toronto, Faculty of Medicine.

For more information, please visit https://www.kensingtonhealth.org.

Second Mile Club of Toronto and PEACH

Established in 1937, The Second Mile Club of Toronto (SMC) is a program of the Kensington Health Centre that has provided community support services in Toronto for nearly 80 years.

We offer safe, recreational spaces with accessible and welcoming services for older adults and adults living with physical disabilities. Across multiple locations, The Second Mile Club provides drop-in Seniors Active Living Centres, Adult Day Programs, Case Management for clients living at home, Home Help, Transportation, and Caregiver Support.

The SMC is dedicated to enhancing the social, intellectual, emotional, and physical well‑being of a multicultural community of older adults and adults living with physical disabilities. We strive to deliver safe and timely care with excellent health outcomes while fostering a respectful and inclusive environment where clients’ and members’ needs come first.

The PEACH Program is a collaboration among Inner City Health Associates, Kensington Health, and Toronto Central Home & Community Care Support Services. PEACH operates as an interdisciplinary, mobile, street- and shelter-based palliative care program serving people experiencing homelessness in Toronto. Through an anti‑oppressive framework, harm reduction, and a trauma‑informed approach, the PEACH Program aims to deliver equity‑informed palliative care as a human right.

Position Overview

The Second Mile Club of Toronto (SMC) is seeking a Health Navigator to provide case management and psychosocial support, assess client needs, and determine eligibility for services. This individual will conduct assessments as required and develop care plans based on clients’ needs and preferences on an ongoing basis.

Salary range: $71,000 to $85,000 CAD per annum

Duration of contract: Until May 27, 2027

Responsibilities

• Lead strong community awareness and outreach through community partnerships, networking, and social media.
• Manage a clinical caseload while working closely with the PEACH Nursing Coordinator.
• Provide RAI-CHA assessments and direct social work services in accordance with social work clinical practice protocols and standards to clients and their families, and develop and facilitate appropriate and timely care plans and interventions.
• Liaise with families, clients, and other community agencies to enhance resources and communication for staff and clients.
• Provide strong advocacy, resources, and counselling to clients within the community.
• Represent the agency at outreach functions and work with multidisciplinary teams.
• Provide professional support and education to other team members in their work with clients and their families.
• Develop and maintain accurate documentation as per The Second Mile Club, PEACH, and Community Services standards and relevant regulatory bodies’ standards.
• Ensure professional development through reading current literature and attending relevant workshops.
• Demonstrate motivation for ongoing professional development through continued education.
• Educate clients and community partners on palliative approaches to care and harm reduction strategies.
• Attend health appointments with clients.
• Advocate for appropriate assessments, admissions, specialist consultations, OT / Physio, and addiction support for clients, both in hospital and in the community.

Required Skills and Abilities

• Strong organizational and coordination skills to facilitate a multidisciplinary approach to case management.
• Administrative and computer skills to complete professional reports, documentation, and statistical analysis.
• Excellent written and oral communication skills, along with strong organizational and interpersonal abilities.
• Ability to communicate effectively with clients of various ages, socioeconomic statuses, and ethnic backgrounds.
• Understanding of trauma-informed care, including knowledge of intergenerational trauma and its effects.

Required Knowledge and Experience

• Minimum of three (3) years of social work experience with proven ability in community practice within the GTA.
• Experience working with structurally vulnerable or high‑risk populations, including those experiencing homelessness, addictions, mental health challenges, palliative care needs, or living as seniors and adults with disabilities.
• Knowledge of and experience in social work practice in a community care environment, preferably with expertise in working with older adults and their families, and an understanding of the associated challenges of aging.
• Knowledge of community and government-based programs and services.
• Training and experience performing RAI-CHA assessments; knowledge of CIMS is an asset.
• Understanding of community initiatives such as CNAP, DWTC, interRAI CHA, and Resource Matching and Referral is an asset.

Required Professional Designation / Certificate

• Master of Social Work degree from an accredited school of social work or equivalent, and eligibility for membership with professional associations (Ontario College of Social Workers and Social Service Workers).
• Strong skills in crisis intervention, palliative care, and mental health, along with an understanding of dementia and Alzheimer’s disease.

Other Requirements

• Must have a very good attendance record.

Compensation

Based on experience, plus a competitive benefits package.

Location

Downtown Toronto

Application Deadline

Please submit resumes by 11:59 PM on Wednesday, November 13, 2025.

Kensington Health thanks all applicants for their interest in advance. However, only those selected for an interview will be contacted. No phone calls please.

Kensington Health Centre is an equal opportunity employer and encourages applicants from equity‑seeking groups. Candidates will be provided with an overview of the various elements of the selection process, such as tests, skills demonstrations, etc. Kensington Health Centre is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.