Head, Payment Network Operations & Ecosystem

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major financial institution in Toronto is seeking a Manager, Payment Network Operations to ensure effective relationships with credit card payment networks. This is an in-office role requiring strong stakeholder management, a deep understanding of payment operations, and the ability to navigate complex environments. The ideal candidate will contribute actively to supplier management processes and build robust relationships within the organization to drive operational success.

Benefits

Ability to make a difference

Opportunity for skill development

Supportive team environment

Qualifications

• Experience working in a complex, matrix environment and managing diverse stakeholders.
• Experience with the operations of the Credit Card Payments ecosystem.
• Ability to work in a less structured environment and handle ambiguity.
• Strong problem-solving skills with the ability to define and analyze problems.

Responsibilities

• Ensure positive operational relationships with global payment networks.
• Contribute to completion of artefacts in the Supplier Management lifecycle.
• Document and remediate identified supplier risks.
• Develop strong relationships with business partners for upcoming changes.

Skills

Active Learning

Customer Service

Decision Making

Detail-Oriented

Effectiveness Measurement

Operational Delivery

Resource Management

System Applications

Tools

MS Excel

MS Word

MS PowerPoint

SharePoint

Job description

A major financial institution in Toronto is seeking a Manager, Payment Network Operations to ensure effective relationships with credit card payment networks. This is an in-office role requiring strong stakeholder management, a deep understanding of payment operations, and the ability to navigate complex environments. The ideal candidate will contribute actively to supplier management processes and build robust relationships within the organization to drive operational success.