Head Passenger Standards

International Air Transport Association (IATA); Montreal (administrative region); Hybrid; CAD 140,000 - 230,000; Full time

Benefits offered by this job

Remote and hybrid work options

Birthday off

Volunteering time off

Equal pay policy

Job summary

IATA is seeking a senior leader for the Passenger Standards Conference (PSC) to shape strategy, governance, and execution of global airline industry standards. You will collaborate with airline leaders, Boards, Working Groups, and industry stakeholders to identify priorities and deliver impactful standards initiatives.

You will drive lifecycle management, monitor industry trends, and enhance engagement across the PSC ecosystem while representing IATA in key industry forums and supporting major

Qualifications

• Experienced people leader with a track record of building high-performing teams.
• Strong aviation industry knowledge and standards experience.
• Ability to engage senior stakeholders across global networks.
• Experience in global, member-driven environments and governance.

Responsibilities

• Lead the PSC work programme strategy and execution.
• Partner with airline leaders, Boards and Working Groups to deliver standards initiatives.
• Drive standards lifecycle management to keep standards relevant and adopted.
• Monitor industry trends and translate needs into standards opportunities.
• Strengthen member engagement across the PSC ecosystem.
• Oversee governance processes between Boards, Working Groups, Secretariats and experts.
• Represent IATA and PSC in industry forums and conferences.
• Lead continuous improvement for adoption and value of passenger standards.

Skills

People leadership

Stakeholder management

Governance

Execution excellence

Aviation industry knowledge

Standards development

Job description

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

Employment Type: Permanent

Hiring Base Salary Range:

About The Team You Are Joining

The Industry Conferences and Standards department leads the development, governance, and adoption of global airline industry standards. Within this structure, the Passenger Standards Conference (PSC) brings together airlines, industry partners, and subject matter experts to define and maintain standards that support passenger retailing, servicing, operations, and interoperability across the air transport ecosystem.

As PSC continues its transformation journey, IATA is strengthening its leadership capabilities to drive greater industry engagement, improve governance, accelerate standards delivery, and ensure standards provide measurable value to the industry. The Head Passenger Standards reports to the Director, Industry Conferences and Standards and is responsible for leading the PSC standards portfolio and associated governance activities.

What Your Day Would Be Like

• Lead the strategic direction and execution of the Passenger Standards Conference (PSC) work programme.
• Partner with airline leaders, Board Chairs, Working Groups, and industry stakeholders to identify, prioritize, and deliver standards initiatives.
• Drive standards lifecycle management, ensuring standards remain relevant, adopted, and aligned with industry needs.
• Monitor industry trends and emerging business requirements, translating them into standards development opportunities.
• Strengthen member engagement and participation across the PSC ecosystem.
• Oversee governance processes and ensure effective collaboration between Boards, Working Groups, Secretariats, and subject matter experts.
• Promote transparency, accountability, and execution discipline across the standards portfolio.
• Support the delivery of key industry transformation initiatives, including modern airline retailing and servicing capabilities.
• Represent IATA and PSC in industry forums, conferences, and strategic stakeholder engagements.
• Lead continuous improvement efforts to enhance the effectiveness, adoption, and value of passenger standards.
• Act as Working Group or Board Secretary as required.

We would love to hear from you if

You are an experienced people leader with a track record of building, developing, and motivating high-performing teams. You bring deep aviation industry knowledge and a passion for driving industry change through standards, collaboration, and innovation. You have successfully led complex programmes, engaged senior stakeholders, and translated industry needs into tangible outcomes. You thrive in global, member-driven environments and are comfortable balancing strategic vision, people leadership, governance, stakeholder management, and execution excellence

Travel Required: Y: 5%