Head, Operational Services

Fonction publique de l'Ontario; London; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Defined-benefit pension

Benefits package

Job summary

Ontario Public Service is seeking a Head of Operational Services in the West Operations region to oversee integrated service delivery, capital programs, and infrastructure preservation. The role emphasizes leadership, collaboration with Indigenous communities and municipalities, and ensuring safety and compliance across roads and bridges.

The position involves coordinating planning, budgeting, and resource allocation, while guiding teams to deliver high-quality services that support movement of

Qualifications

• Leadership experience in guiding teams and strategic direction.

Responsibilities

• Coordinate development and delivery of infrastructure capital programs.
• Manage contracts, oversee external consultants, and resolve disputes to ensure compliance and service quality.
• Maintain and improve unincorporated roads and bridges.
• Participate in operational planning, budgeting, and resource allocation.
• Implement programs in alignment with strategic plans, monitor expenditures, and provide technical guidance.
• Engage stakeholders, including Indigenous communities and municipalities, coordinating consultation to incorporate their inputs and perspectives.
• Lead risk identification, emergency planning, and safety program development.

Job description

1 Temporary Contract/Assignment - 12 Months (with possibility of extension)

Are you ready to drive operational excellence and shape the future of transportation in Ontario? Bring your expertise in highway maintenance, construction, and design to this dynamic leadership role with the Ministry of Transportation.

As Head of Operational Services, you will oversee integrated service delivery across the West Operations region. You'll coordinate capital programs and infrastructure preservation, maintain unincorporated roads and bridges, manage contracts, and ensure compliance with policies and regulations. You'll also lead safety initiatives and support emergency planning.

Your role also collaborates with other ministry offices, partnering with Indigenous communities and municipalities, to provide these services, and support the safe and efficient movement of people, goods, and services.

The Ontario Public Service: Strengthening Ontario, together.

A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the diversity of the people we serve and empowers you to lead with confidence.

Why Your Leadership Belongs Here

• Purpose that drives you: Lead work that matters. Your leadership will shape policies, programs, and services that improve lives across the province—every day.
• A culture that supports you: Thrive in a flexible, inclusive, and respectful workplace that values your well-being and empowers you to bring your whole self to work.
• A career that grows with you: Explore leadership opportunities across ministries and sectors. With access to mentorship, learning, and mobility, your career can evolve here.
• Recognition that reflects your impact: We value the difference you make. You'll receive competitive pay, a defined-benefit pension, and benefits that support your well-being—plus meaningful recognition for your contributions.

About the job

We hold our leaders to high standards because we believe in their potential to drive meaningful change. In the Ontario Public Service, leadership means showing up with authenticity, acting with integrity, and having the courage to do what's right—even when it's hard.

As a leader, you'll be expected to create a team culture that encourages innovation, supports collaboration, and champions inclusion. You'll help build a diverse, anti-racist, and accessible workplace where everyone feels safe, respected, and able to thrive.

Leadership is about impact—and in these roles, you'll have the opportunity to make a meaningful one. You will:

• Coordinate the development and delivery of infrastructure capital programs
• Manage contracts, oversee external consultants, and resolve disputes to ensure compliance and service quality
• Maintain and improve unincorporated roads and bridges
• Participate in operational planning, budgeting, and resource allocation
• Implement programs in alignment with strategic plans, monitor expenditures, and provide technical guidance
• Engage stakeholders, including Indigenous communities and municipalities, coordinating consultation to incorporate their inputs and perspectives
• Lead risk identification, emergency planning, and safety program development

West Operations

West Operations integrates the delivery of ministry services in the region, including managing issues and stakeholders, relationships, corridor management, emergency management, infrastructure preservation and protection, maintenance and operations, to ensure a continuous flow of people, goods, and services to facilitate economic prosperity.

What you bring to the team

Leadership Experience

• Team Leadership: Skilled in guiding technical staff through coaching, feedback, and fostering a high-performance, inclusive work environment.
• Strategic Direction: Experienced in setting clear goals and driving