Head of SME & Growth

Marlee; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A forward-thinking talent agency in Toronto is seeking a Head of SME & Growth to scale their presence in the small and medium business segment. You will lead sales teams and develop strategies to enhance customer acquisition and retention. The ideal candidate has over 10 years of experience in commercial leadership and proven success in high-growth B2B environments. This role offers significant impact and collaboration across teams.

Qualifications

• 10+ years in commercial leadership, GTM strategy, or operations in high-growth environments.
• 5+ years managing and scaling multi-functional teams across sales, marketing, and customer success.
• Strong analytical, communication, and stakeholder engagement skills.

Responsibilities

• Lead, mentor, and grow the SME and Mid-Market sales teams.
• Own the full customer lifecycle strategy—from acquisition through to upsell and retention.
• Collaborate with Global Marketing to build and execute customer campaigns.

Skills

Commercial leadership

GTM strategy

Operations in high-growth environments

Managing multi-functional teams

B2B customer acquisition

Multi-channel growth strategies

Analytical skills

Communication skills

Stakeholder engagement

Job description

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

As Head of SME & Growth, you’ll lead the charge in scaling our partner’s presence in the small and medium business segment. This is a broad, strategic role that combines leadership, market positioning, and tactical go-to-market execution. You'll partner with cross-functional teams—from marketing to product—to ensure customers are onboarded effectively and supported throughout their lifecycle. If you're energized by growth, deeply customer-focused, and ready to help shape one of the most important segments of the business, this role offers plenty of room to make a lasting impact.

What you’ll do:

• Lead, mentor, and grow the SME and Mid-Market sales teams
• Own the full customer lifecycle strategy—from acquisition through to upsell and retention
• Develop and scale go-to-market plans aligned with commercial and strategic goals
• Identify key verticals and define the right value propositions and product positioning
• Collaborate with Global Marketing to build and execute customer campaigns
• Establish partnerships with local vendors and develop effective channel strategies
• Align with the global Product team to shape tools and experiences that support SME users
• Serve as the lead voice for the SME business, both internally and externally
• Balance strategic planning with hands-on execution to drive measurable business growth

What makes you ideal:

• 10+ years in commercial leadership, GTM strategy, or operations in high-growth environments
• 5+ years managing and scaling multi-functional teams across sales, marketing, and customer success
• Demonstrated success in growing B2B customer acquisition and retention
• Expertise in designing and executing multi-channel growth strategies
• Strong analytical, communication, and stakeholder engagement skills
• A collaborative mindset with the confidence to lead through ambiguity
• Experience in payments, fintech, or scaling sales in high-volume B2B environments
• A hands-on approach and willingness to operate as a player-coach when needed