Head of Service Delivery & Quality Excellence

Carekw; Kitchener; On-site; CAD 80,000 - 110,000; Full time

Job summary

A service delivery organization in Kitchener is seeking a Director of Service Delivery & Quality. This position requires a seasoned leader to oversee multiple teams, enhance operational effectiveness, and ensure compliance with quality standards. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in leadership within the service industry. Strong communication skills and the ability to foster teamwork are essential for this role.

Qualifications

• Minimum of 5 years of progressive leadership or supervisory experience, preferably in service industry.
• Proven ability to manage teams, operations, and resources effectively.
• Excellent communication, organizational, and problem-solving skills.
• Demonstrated ability to work collaboratively with diverse stakeholders.

Responsibilities

• Oversee daily operations, resource allocation, and workforce management.
• Develop and implement processes to improve organizational effectiveness.
• Ensure compliance with regulatory requirements and quality standards.
• Lead recruitment, onboarding, and training initiatives.
• Prepare, analyze, and report on operational metrics.
• Foster a positive work culture emphasizing accountability.

Skills

Leadership and Strategic Thinking

Operational Excellence

Team Management Development

Regulatory and Quality Compliance

Communication and Interpersonal Skills

Problem-Solving and Decision-Making

Equity, Diversity, and Inclusion

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

A service delivery organization in Kitchener is seeking a Director of Service Delivery & Quality. This position requires a seasoned leader to oversee multiple teams, enhance operational effectiveness, and ensure compliance with quality standards. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in leadership within the service industry. Strong communication skills and the ability to foster teamwork are essential for this role.