Head of Partner Success and Management

Reach; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology company is looking for a Head of Partner Success to lead their global partner ecosystem, optimizing activation and revenue contribution. This remote role requires 7-10+ years in partnerships within FinTech or e-commerce and strong leadership skills. The role emphasizes collaboration across teams and aims to drive partner health and reduce churn. This position offers competitive compensation, private healthcare, a learning allowance, and a collaborative team environment.

Benefits

Competitive compensation and pension contribution

Comprehensive private healthcare coverage

Annual learning and development allowance

Hybrid working with modern office space

Collaborative global team

Qualifications

• 7-10+ years in partnerships or partner success in FinTech, payments, SaaS, or e-commerce.
• Experience enabling complex or high-GMV partners.
• Strong communicator with excellent cross-functional influence.
• A builder's mindset—comfortable designing processes from 0→1.

Responsibilities

• Lead and scale Partner Success across product + commercial partners.
• Build partner onboarding, enablement, and QBR frameworks that drive adoption.
• Deliver partner-sourced revenue through better activation and integration quality.
• Solve issues fast by partnering with Product, Sales, Compliance, and Operations.
• Own partner KPIs, forecasting, and executive reporting.
• Proactively protect partner health and reduce churn or volume risk.

Skills

Partnerships

Communication

Cross-functional influence

Problem-solving

Process design

Job description

Overview

As Reach's Head of Partner Success, you’ll lead the expansion and optimization of our global partner ecosystem—from commerce platforms and embedded PSPs to white‑label MoR providers and agency partners. Reporting to the VP of Partnerships, you’ll design and scale the frameworks that drive partner activation, revenue contribution, and long‑term growth. This high‑impact leadership role aligns cross‑functional teams, elevates partner outcomes, and builds the foundation for Reach’s global scale.

Location

Remote (Canada/US)

Function

Partnerships

Reports to

VP of Partnerships

Responsibilities

• Lead and scale Partner Success across product + commercial partners
• Build partner onboarding, enablement, and QBR frameworks that drive adoption
• Deliver partner‑sourced revenue through better activation and integration quality
• Solve issues fast by partnering with Product, Sales, Compliance, and Operations
• Own partner KPIs, forecasting, and executive reporting
• Proactively protect partner health and reduce churn or volume risk

Requirements

• 7‑10+ years in partnerships or partner success in FinTech, payments, SaaS, or e‑commerce
• Experience enabling complex or high‑GMV partners
• Strong communicator with excellent cross‑functional influence
• A builder’s mindset—comfortable designing processes from 0→1

Benefits

• Competitive compensation and pension contribution
• Comprehensive private healthcare coverage
• Annual learning and development allowance
• Hybrid working with modern office space
• A collaborative, global team driving innovation in cross‑border payments

Core Values

• We value solving underlying problems and delivering outcomes
• We value being able to make executive decisions while considering input from multiple sources
• We value taking action over getting stuck in planning
• We value taking chances and failing fast
• We value teamwork over individual accomplishments
• We value optimizing time to value and achieving outcomes, not checking boxes
• We value work/life balance and a mindset of “it's a marathon, not a sprint”
• We value using the right technology to solve the right problems

Additional Information

Reach Ltd. is an equal opportunity employer. Applicants must be eligible to work in Canada or the US. Some international travel may be required.

Application

Ready to make an impact? Apply with your CV and a brief cover letter outlining your experience leading partner programs and why you're excited about this opportunity at Reach.