Head of Digital Transformation & Customer Success

BinSentry; Kitchener; On-site; CAD 90,000 - 120,000; Full time

Job summary

An innovative ag-tech company in Kitchener, Canada, is seeking a Director of Digital Transformation to lead customer success and product integration. The ideal candidate will have extensive experience in managing customer relationships, driving digital adoption, and collaborating with engineering teams. A strong background in agriculture or ag-tech is preferred. This role offers competitive compensation and company-paid health benefits.

Benefits

Company-paid group health and dental benefits

Competitive compensation and equity package

Awesome company events

Qualifications

• Minimum 5 years of experience in a customer success, digital transformation, or product-focused leadership role.
• Proven success in leading customer-facing teams and driving customer satisfaction and software adoption.
• Strong analytical skills with the ability to synthesize customer feedback into clear product requirements.

Responsibilities

• Lead and manage the Customer Success team to ensure outstanding customer experiences.
• Build strong relationships with key customers and stakeholders.
• Partner with Product Management and Engineering to prioritize product features based on customer input.

Skills

Customer success

Digital transformation

Leadership

Analytical skills

Communication skills

Education

Bachelor's degree in Business, Agriculture, Engineering, Computer Science, or related field

Tools

Agile product development processes and tools

Job description

An innovative ag-tech company in Kitchener, Canada, is seeking a Director of Digital Transformation to lead customer success and product integration. The ideal candidate will have extensive experience in managing customer relationships, driving digital adoption, and collaborating with engineering teams. A strong background in agriculture or ag-tech is preferred. This role offers competitive compensation and company-paid health benefits.