Head of Customer Experience & Growth

Absolute Software; Remote; CAD 150,000 - 200,000; Full time

Job summary

A leading cybersecurity firm is seeking a Vice President, Customer Experience to drive customer satisfaction and retention. You will lead customer success teams, develop strategic programs, and enhance the customer journey. With a focus on innovation and collaboration, this role demands extensive experience in Customer Experience leadership within an enterprise SaaS context. Ideal candidates will have a proven track record of expanding customer accounts and relationships, alongside a strong technical aptitude. Join us in shaping the future of security!

Benefits

Work from Anywhere flexibility

Health and wellness programs

Professional development opportunities

Qualifications

• 10+ years’ experience in Customer Experience leadership for an enterprise SaaS organization.
• Strong track record expanding customer accounts and relationships.
• Experience enhancing customer community-oriented programs.

Responsibilities

• Drive broad adoption of Absolute's products and services.
• Develop programs to improve customer satisfaction and retention.
• Manage global teams focused on customer operations and success.

Skills

Customer Experience leadership

Customer Success strategy

KPI management

Technical aptitude

Job description

A leading cybersecurity firm is seeking a Vice President, Customer Experience to drive customer satisfaction and retention. You will lead customer success teams, develop strategic programs, and enhance the customer journey. With a focus on innovation and collaboration, this role demands extensive experience in Customer Experience leadership within an enterprise SaaS context. Ideal candidates will have a proven track record of expanding customer accounts and relationships, alongside a strong technical aptitude. Join us in shaping the future of security!