Head, Fraud, T&O

Interac; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading digital payment service provider in Canada is seeking a Head of Fraud for their Technology & Operations. You will define the strategy for fraud detection and ensure operational excellence across platforms. The ideal candidate should have over 15 years of IT leadership experience and a background in financial services. This is a full-time role based in Toronto, Ontario.

Benefits

Competitive compensation

Comprehensive benefits and perks

Investment in education

Qualifications

• 15+ years of leadership experience in IT Delivery & Operations.
• Exceptional leadership skills and ability to communicate a T&O vision.
• Experience in the payments or financial services industry is preferred.

Responsibilities

• Define and execute the strategic roadmap for Fraud T&O.
• Drive innovation in fraud detection and operational resilience.
• Lead resource planning and optimization across Fraud T&O.

Skills

Leadership experience in IT Delivery & Operations

Fraud detection tools knowledge

Cybersecurity principles

Strong influencing skills

ITSM processes and tools

Tools

Automation tools and frameworks

Job description

Head, Fraud, Technology & Operations (T&O)

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.

Reporting to the Group Head, Technology & Operations, the Head, Fraud, T&O, will lead the strategic vision, execution and operational excellence of Interac’s Fraud services. This role is pivotal in safeguarding the organization and its customers by ensuring scalable, secure, and resilient fraud detection and prevention capabilities across our platforms – including Real-Time-Rail (RTR), Interac e-Transfer, and emerging Fraud services.

You’ll be responsible for:

• Defining and executing the strategic roadmap for Fraud T&O, aligning with Interac’s enterprise fraud strategy and long-term technology goals.
• Driving innovation in fraud detection, software engineering, infrastructure modernization, and operational resilience.
• Aligning fraud technology operational readiness and operating model to RTR.
• Partnering with Product Owners, Delivery Leaders, and Technology Leads to align technical capabilities with fraud product needs.
• Leading resource planning and optimization across Fraud T&O.
• Evaluating automation opportunities and deprioritizing low-value pipeline work.
• Lead upgrades to fraud modeling and scoring engines to address rising scam losses and maintain risk thresholds.

You bring:

• 15+ years of leadership experience in IT Delivery & Operations, with a proven track record of managing large-scale, complex technology projects.
• Exceptional leadership skills, with the ability to develop and communicate a T&O vision that inspires and motivates staff and aligns with the IT and business strategy.
• Deep understanding of fraud detection tools, cybersecurity principles, and financial crimes risk management.
• Proficiency in automation tools and frameworks to enhance software engineering and infrastructure efficiency and reliability.
• Strong background in security measures and compliance to ensure solutions adhere to regulatory standards.
• Proven ability to lead cross-functional teams and collaborate effectively with stakeholders at all levels of the organization.
• Strong influencing skills to achieve alignment and drive strategic initiatives across the organization.
• Focus on operational excellence, ensuring that services are reliable, efficient, and meet the needs of both internal and external stakeholders.
• Proficiency in ITSM processes and tools, ensuring smooth and effective management of IT services.
• Commitment to continuous improvement, driving initiatives that keep the organization at the forefront of industry trends.
• Experience in the payments or financial services industry is preferred.
• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

Background and eligibility

How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.