Head Cashier Full Time (CARLETON PLACE)

The Home Depot; Carleton Place; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Head Cashier to lead the Front End team and ensure exceptional customer service. This role involves training and supervising Cashiers, driving awareness of promotions, and maintaining a safe working environment. The ideal candidate will possess excellent communication and problem-solving skills, along with a year of supervisory experience. Join a collaborative team where you can make a significant impact on customer satisfaction and operational efficiency. If you thrive in a dynamic environment and enjoy working with people, this opportunity is perfect for you.

Qualifications

• 1 Jahr Erfahrung in einer Aufsichtsfunktion erforderlich.
• Ausgezeichnete Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Schulung und Überwachung von Kassierern und Lot Associates.
• Bereitstellung hervorragender Dienstleistungen für Kunden.

Skills

Kommunikationsfähigkeiten

Kundenservicefähigkeiten

Entscheidungsfindung

Problemlösungsfähigkeiten

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:
The front end is the last opportunity we have to thank our customers and show them we appreciate their business. The Head Cashier is accountable to ensure this occurs by carrying out the responsibilities listed in this description as well as holding the Front End associates accountable to effectively carry out their duties and responsibilities.

Position Responsibilities:

• Driving awareness of current promotions by providing Front End associates with promotion locations so they can effectively direct customers, communicating store and Home Depot objectives to associates.
• Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates.
• Setting clear performance expectations as well as providing on-the-job feedback.
• Providing outstanding service to both external and internal customers by ensuring efficient Front End and Remote Cashier operations.
• Handling customer complaints in a professional manner.
• Providing a safe working and shopping environment by following all safety policies & standards.
• Completing specified safety training, immediately correcting hazards or unsafe conditions, reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

Experience/Knowledge Required:

• Ability to work a flexible schedule including evenings and weekends.
• Excellent communication skills and customer service skills.
• Knowledge of all policies, procedures and duties related to customer transactions, cash handling, the service desk and lot.
• 1 year of supervisory experience.
• Excellent decision-making ability and problem-solving skills.