HASTUS Expert Consultant

GIRO Inc. / Le Groupe en informatique et recherche opérationnelle; Montreal; Hybrid; CAD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible hours (remote options)

Team activities and annual traditions

Employee assistance program, telemed &

Zusammenfassung

GIRO Inc. is seeking a HASTUS Expert Consultant in Montréal to guide clients on optimizing transit operations and to collaborate with Sales, Project, and Product teams.

You will leverage HASTUS solutions to improve day-to-day efficiency, while aligning with client objectives and business rules. The role requires strong analytical skills, transit domain knowledge, and the ability to travel internationally on occasion.

Qualifikationen

• Strong analytical and problem-solving skills.
• Ability to communicate effectively in multi-language client environments.
• Experience with operational management in transit is a plus.

Aufgaben

• Advise clients on best practices to optimize day-to-day operations.
• Support project teams with implementation and process optimization.
• Assist sales with demonstrations and proofs of concept.
• Contribute to product management by sharing transit domain expertise.

Kenntnisse

Analytical thinking

Problem solving

Collaboration

Customer service orientation

Willingness to travel

Ausbildung

Education in transportation, engineering, operations research, or AI

Tools

HASTUS

Jobbeschreibung

GIRO IS YOUR WAY FORWARD At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery. Joining us means contributing to projects and initiatives that makes a real difference to millions of people. Every line of code, every idea, every action, advances our impact around the world. Join us and let’s lead the way forward, together.

Why choose GIRO?

• Join a Quebec software company that is an international leader
• Advance your career in a collaborative work environment where expertise and commitment are the driving force behind every project
• Stability based on long-lasting client relationships and our long-term vision

AN ENVIRONMENT FOR GROWTH

Here, we focus on an inclusive and positive environment. We offer a range of benefits, including

• Flexible working hours, including remote work for a balanced life.
• Team activities and annual traditions that we take pride in
• Everyday support: Employee assistance program, telemedicine and mental health support.
• Training and professional development opportunities to grow, learn and discover your way forward.

YOUR MISSION AT THE HEART OF INNOVATION

The HASTUS Expert Consultant acts as a trusted advisor to clients, as well as to Sales, Project, and Product Management teams, to determine the best use of GIRO solutions in a given context. Through their understanding of public transit operational challenges and HASTUS solutions, the HASTUS Expert Consultant provides expert guidance to clients to optimize their processes and day-to-day operations. They assess and recommend solutions that meet client needs while respecting their business objectives and rules.

YOUR MAIN RESPONSIBILITIES

EXPERT SERVICES

Advise clients on best practices for managing day-to-day operations and effectively using software features to maintain their level of service. Analyze operational challenges encountered by clients and recommend configuration or process adjustments to improve day-to-day operational efficiency. Share best practices observed at other transit organizations and recommend approaches adapted to each client’s specific context. Support clients in evolving their operational practices to fully leverage GIRO solutions.

SUPPORT TO PROJECT TEAMS

Support project teams with implementation initiatives and the optimization of operational processes using day-to-day management solutions. Carry out project assignments or deliver advanced client training. Contribute to estimates of the effort and timelines required to complete project activities. Contribute to business needs analysis and the definition of solutions adapted to clients’ operational realities.

SUPPORT TO THE SALES TEAM

Support sales initiatives, including customizing software demonstrations using prospective clients’ own data. Reproduce and analyze a prospective client’s current situation to develop and present efficient solutions as part of a proof of concept. Assist in preparing business proposals and contribute to promoting and selling GIRO products and services through meetings, presentations, and demonstrations.

CONTRIBUTION TO PRODUCT MANAGEMENT

Communicate opportunities for new developments requested by clients or identified as potentially valuable following a client engagement. Participate in needs analysis, development meetings, and roadmap planning to effectively represent user needs, including the development of agentic AI capabilities within our products. Participate in client visits and deliver demonstrations and functional presentations, particularly for clients where new developments are being considered. Contribute to product evolution by sharing expertise in public transit operations and the needs of HASTUS users.

THE SKILLS THAT WILL MAKE YOU A KEY MEMBER OF OUR TEAM

• Education in transportation, engineering, operations research, artificial intelligence, or another related field
• A minimum of five years of operational experience in public transit, along with a strong understanding of operational challenges related to vehicle and workforce management
• Significant experience with HASTUS solutions or experience as a key user of planning or operational management tools within a transit organization (strong asset)
• Strong analytical and problem‑solving skills
• Ability to communicate effectively in French and English, given frequent interactions with clients in both languages
• Proficiency in Spanish or German (an asset)
• Availability and willingness to travel internationally on occasion
• Demonstrated ability to collaborate effectively within a teamStrong interpersonal skills, particularly in a customer service environment
• Ability to work effectively in ambiguous situations, along with curiosity and resourcefulness

ASSETS

• Experience as an advanced HASTUS user, super-user, or administrator
• Experience in day-to-day operations management, workforce planning, or vehicle planning
• Participation in process optimization, implementation, or operational management system migration projects within a transit organization

In accordance with the standards and regulatory requirements to which GIRO adheres, all positions—whether permanent, fixed-term, or internship—are subject to a criminal background check. Positions that involve access to financial data are also subject to a credit check. All verifications are conducted in accordance with GIRO’s established procedures. Employment Conditions Candidates must be legally authorized to work in the selected country at the time an offer of employment is made. It is the sole responsibility of candidates to obtain any required work permits, visas, or other authorizations prior to their start date. The masculine form is used solely to simplify the text.

Whoever said software development can’t be fun has never worked at GIRO! We offer a friendly environment with the development of expertise and collaboration at the heart of everything we do.

GIRO is a global leader in optimization software for public transport and postal operations, planning and management. Every day, our solutions help move millions of people and millions of parcels more efficiently. From Los Angeles to Sydney, New York to Paris and Singapore, major cities and postal operators around the world count on our software to drive forward their urban mobility.

Headquartered in Montréal, GIRO has over 700 full-time employees, mostly in software development and operational research. By investing 30% of our resources into R&D we continuously advance our products and expertise in the industry.