Hardware/Tools Associate

J.D. Irving; Town of Rothesay; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading retail building supply chain in Rothesay is looking for a part-time hardware/tools associate. The successful candidate will drive sales through customer engagement, assist customers in finding the right products, and maintain service excellence. Ideal applicants possess strong communication skills, sales and customer service experience, and a focus on detail. The role also entails product knowledge and solving customer challenges efficiently. Join a team committed to safety and customer satisfaction.

Qualifications

• Possess a high level of attention to details.
• Ability to lift 55 lbs.
• Ability to learn and operate the applicable computer system (D635) used to process orders.

Responsibilities

• Drive sales through customer engagement and product knowledge.
• Clarify customers’ needs and provide suitable solutions.
• Maintain knowledge of current sales and promotions.
• Demonstrate high standards of safety and customer service.
• Resolve customer challenges quickly and efficiently.

Skills

Excellent communication

Team player

Sales experience

Customer service experience

Attention to detail

Education

Grade 12 diploma or equivalent

Job description

As a hardware/tools associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales professionals, sales associates can make recommendations which solve customers' problems and enhance their shopping experience.

Responsibilities

• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
• Maintain knowledge of current sales and promotions
• Take initiative and confidently direct customer interactions
• Produce quotes, material lists and follows up
• Demonstrate high standards of safety and customer service
• Resolve customer challenges quickly and efficiently.
• Continually learn about products and market conditions

Qualifications

• Excellent communication and team player
• Sales and customer service experience
• Possess a high level of attention to details
• Ability to lift 55 lbs.
• Ability to learn and operate the applicable computer system (D635) used to process orders
• Grade 12 diploma or equivalent considered an asset

About the Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Job Info

• Job Identification 7256
• Job Category Sales, Marketing & Product Management
• Posting Date 12/11/2025, 04:19 PM
• Job Schedule Part time
• Locations 797 Millennium Drive, Rothesay, NB, E2E 6E3, CA