Hardware Sales Associate: Full Time - ABBOTSFORD

The Home Depot; Abbotsford; On-site; CAD 21,000 - 26,000; Full time

Job summary

The Home Depot Canada in Abbotsford, BC is seeking a Hardware Sales Associate to provide fast, friendly service by actively helping customers identify needs and offering the right project solutions. You’ll greet and engage customers, share product knowledge, and support related departments to ensure a complete shopping experience.

Position involves advising on options, promoting services, and maintaining a safe, clean Sales area.

Qualifications

• High School Diploma or equivalent.
• 1–2 years Retail or Trade experience is an asset.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet, engage and thank customers in the department.
• Assess customer needs and guide to right solutions for projects.
• Promote services such as Tool Rental, Pro Desk and Pro Services.
• Maintain knowledge of products and assist with related items.
• Ensure stock is signed, displayed and kept clean.
• Adhere to safety policies and provide courteous, helpful service.

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Hardware Sales Associate: Full Time - ABBOTSFORD at The Home Depot in Abbotsford, BCV2S 8K1

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal Skills

Direct Manager/Direct Reports:

Travel Requirements:

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes
• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Trade experience an asset
• NA

Certifications:

• NA

Other Requirements/Assets:

• NA

Our Core Values Press ENTER to read the content or TAB to skip.

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Our Core Values Press ENTER to read the content or TAB to skip.

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Latest News Press ENTER to read the content or TAB to skip.

Approximately 150 new jobs are coming to Fort McMurray as The Home Depot Canada opens its 28th, and northernmost, Alberta store.

The Home Depot Canada is partnering with Ontario Corps to help strengthen emergency preparedness and community resilience across Ontario.

A Way Home Canada (AWHC) and The Home Depot Canada Foundation (THDCF) are bringing together youth leaders, policymakers, and community partners on Parliament Hill.

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