hardware installation technician

Star POS; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A technology retail company in Edmonton is seeking a Technical Support Specialist to manage incidents and provide network support. This role requires a college diploma and 1-2 years of experience in technical support. Responsibilities include troubleshooting issues, providing user training, and supervising support staff. Health benefits such as dental and vision care are offered. This position is on-site only.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• 1-2 years of technical support experience required.
• Understanding of computer systems and networks essential.
• Ability to supervise other technical support workers is a plus.

Responsibilities

• Provide access and support for computer networks.
• Report performance issues of systems and networks.
• Consult technical documents to resolve issues.
• Train users on technical issues.
• Log problems and solutions for team use.

Skills

Technical support

Problem-solving

Customer service

Network administration

Education

College diploma or certificate (1-2 years)

Computer programming/programmer

Computer science

Network and system administration

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer programming/programmer, general
• Computer science
• Network and system administration/administrator

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer/wholesaler

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits