H&M Sales Advisor

H&M; Vancouver; In loco; CAD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

H&M in Vancouver is seeking a Sales Advisor to deliver excellent customer service, guide shoppers through the store, and actively promote our fashion and products with up-to-date knowledge.

You will help with merchandising, garment care, and ensure a clean, welcoming sales floor, while collaborating with the team to meet sales targets and provide a positive in-store experience.

Competenze

• Customer service experience preferred.
• Ability to promote and sell products.
• Knowledge of current fashion trends.
• Strong communication and teamwork.

Mansioni

• Provide excellent customer service and guide customers through the store.
• Promote and sell products to customers.
• Represent H&M brand positively in interactions.
• Support store management to reach sales targets.
• Participate in onboarding and training.

Conoscenze

Customer service

Sales

Fashion knowledge

Communication

Teamwork

Descrizione del lavoro

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment