H&M Sales Advisor

H&M; Edmonton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading fashion retailer in Canada is seeking a Sales Advisor to provide outstanding customer service, engage with shoppers, and contribute to a vibrant store atmosphere. Ideal candidates will have a passion for fashion and sales experience in a retail environment. The role offers a supportive and inclusive company culture with comprehensive benefits.

Benefits

Employee discount

Health insurance

Wellness support

Qualifications

• Passionate about fashion and customer experience.
• Communicative, creative, and motivated.
• Enjoys working in a collaborative environment.

Responsibilities

• Provide excellent customer service and support.
• Engage with customers to promote products.
• Maintain a tidy sales floor and back of house.

Skills

Customer service

Sales experience

Fashion knowledge

Job description

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You’ll use your fashion and product knowledge to give customers the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same. A typical day will include the following responsibilities:

• Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Effectively promote and sell our products
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introduction processes and trainings relevant for the role and future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain best practices for in-store omni services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role

Qualifications

Who You Are

• As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• You should be communicative, creative and curious, motivated, flexible, decisive and action-oriented
• You should enjoy working in a collaborative and dynamic environment
• You have sales experience in a dynamic and collaborative environment applicable to your role
• Experience working with customer service in fashion, retail or other service-related industries

Why You’ll Love Working at H&M

• We value diverse backgrounds and are committed to inclusion
• We are a values-driven organization guided by our 7 unique values
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive company where you’re encouraged to be yourself at work
• Access to a large global talent community for career growth
• Wellbeing support and comprehensive benefits including health insurance, wellness, family support programs, retirement plan, paid leave and time off
• Employee discount at H&M, & Other Stories, and COS

Additional Information

• Job Status: Salary
• This job posting highlights critical responsibilities and requirements and is not all-inclusive. Additional duties may be assigned at the company’s discretion.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application process, please contact us at [e-mail]. Inclusion and diversity: H&M is part of H&M Group and is committed to inclusive, diverse and equitable workplaces. We do not require a cover letter to accompany your application. Store Roles Assessment information is provided to ensure a fair and objective assessment of skills, with human oversight and auditing. If you need an alternative assessment method, contact [e-mail].