H&M Sales Advisor

H&M; Coquitlam; On-site; CAD 30,000 - 34,000; Full time

Job summary

H&M in Coquitlam is seeking a Sales Advisor to welcome customers, guide them through the store, and actively sell our products using fashion and product knowledge. You will keep the sales floor clean and organized and collaborate with the store team to deliver an outstanding customer experience.

In this role you will stay up-to-date with fashion trends, share information with customers, participate in onboarding and training, and support operations such as garment care, fitting room and checkout

Qualifications

• Experience delivering excellent customer service in a fast-paced retail environment.
• Ability to engage with customers and explain product features and trends.
• Strong teamwork and willingness to learn onboarding and training.

Responsibilities

• Provide excellent customer service and guide customers through the store and omni experience.
• Promote products and actively sell to customers.
• Promote Hello Member loyalty app and sustainability initiatives.
• Support store management to reach sales targets.

Skills

Customer service

Sales skills

Communication

Fashion knowledge

Job description

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes