Gym Front Desk Motivator: Free Membership & Growth

GoodLife Fitness; Ottawa; On-site; CAD 15,000 - 17,000; Full time

Benefits offered by this job

Free fitness membership

Career growth

Training and development

Competitive compensation

Commission opportunities

Job summary

GoodLife Fitness Canada in Ottawa seeks a friendly Customer Service Representative (Motivator) to greet Members, check them in, answer calls and guide walk-ins. You will help Members with Club services, memberships and fitness programs, ensuring every visit feels welcoming and efficient.

You will work in a fast-paced front desk role, maintain a clean, safe environment, participate in monthly meetings, and contribute to an upbeat, member-first culture.

Qualifications

• CPR-A & AED Certification required.
• Must be Smart Tan certified within 3 months of employment.
• Interpersonal savvy and relationship-building skills.
• Customer focus with strong service mindset.
• Team player who supports others and shares knowledge.
• Approachable, warm, and a good listener.

Responsibilities

• Greet Members and Patrons with a welcoming, professional demeanor.
• Check members in for workouts and assist walk-ins with appointments.
• Handle incoming calls promptly and book appointments as needed.
• Assist members on the floor with questions about memberships and services.
• Promote and explain Club services, memberships, and amenities.
• Maintain cleanliness and safety standards in the Club environment.

Skills

CPR-A AED Certification

Smart Tan certification

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of fitness industry

Excellent communication

Superior customer service

Proficiency with computers

Customer service & sales experience

Job description

GoodLife Fitness Canada in Ottawa seeks a friendly Customer Service Representative (Motivator) to greet Members, check them in, answer calls and guide walk-ins. You will help Members with Club services, memberships and fitness programs, ensuring every visit feels welcoming and efficient.

You will work in a fast-paced front desk role, maintain a clean, safe environment, participate in monthly meetings, and contribute to an upbeat, member-first culture.