Guide de Produits - Saisonnier •ère | Product Guide - Seasonal

Arc'teryx Equipment; Quebec; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading outdoor brand in Quebec is seeking a Product Guide. This part-time role focuses on delivering exceptional customer service and sharing product knowledge with guests. Responsibilities include enhancing the guest experience and supporting brand initiatives. Ideal candidates are passionate about the outdoors and self-motivated problem solvers. Pay ranges from CAD$19.70 to CAD$22.60 per hour.

Qualifications

• Passionate about delivering exceptional customer service.
• Self-motivated and enjoys problem solving.
• Effectively balances autonomy and collaboration.

Responsibilities

• Deliver a best-in-class brand experience to guests.
• Champion Arc’teryx as a brand ambassador.
• Support in elevating the guest experience.

Skills

Exceptional customer service

Problem solving

Flexibility and adaptability

Team collaboration

Job description

Guide de Produits

PART-TIME

Your Opportunity at ARC’TERYX:

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

Responsibilities:

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5-30 lbs)

Qualifications:

• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is parallel to your passion for getting outside and living it

Pay Range:

$19.70 - $22.60 an hour. A reasonable estimate of the pay range is CAD$19.70 to CAD$22.60 at the time of posting. Salary is determined by factors such as job-related skills, relevant experience, education and/or training. The range reflects base pay only and does not include our bonus program and benefits.

Equal Opportunity:

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.