Guest Services Supervisor - Lead Outdoor Experiences

HVMG; Rossland; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading hospitality company in British Columbia is seeking a Guest Services Supervisor to oversee the Guest Services team and ensure exceptional guest experiences. Responsibilities include supervising daily operations, leading outdoor activities, and maintaining guest satisfaction. The ideal candidate should have strong leadership skills and knowledge of local outdoor attractions. This role provides the opportunity to work in a vibrant environment focused on guest satisfaction.

Qualifications

• Outgoing, passionate about providing exceptional guest experiences.
• Strong knowledge of local outdoor attractions.
• Ability to lift and carry luggage and equipment up to 75 lbs.

Responsibilities

• Lead and supervise the Guest Services team.
• Deliver exceptional customer service to guests.
• Organize and lead outdoor activities for guests.
• Ensure safety during outdoor activities.
• Handle guest requests and maintain a clean area.

Skills

Customer-focused approach

Strong leadership skills

Excellent communication skills in English

Ability to multitask

Problem-solving skills

Ability to handle outdoor activities

Job description

A leading hospitality company in British Columbia is seeking a Guest Services Supervisor to oversee the Guest Services team and ensure exceptional guest experiences. Responsibilities include supervising daily operations, leading outdoor activities, and maintaining guest satisfaction. The ideal candidate should have strong leadership skills and knowledge of local outdoor attractions. This role provides the opportunity to work in a vibrant environment focused on guest satisfaction.