Guest Services Supervisor — Casino Hospitality Lead

Gateway Casinos & Entertainment; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent entertainment provider in Northeastern Ontario is seeking a Guest Services Supervisor to lead a team dedicated to exceptional customer experiences. The ideal candidate will have a minimum of two years of experience in guest services and the ability to handle high-pressure situations gracefully. Offering a competitive hourly wage of $26.58, this part-time role provides opportunities for career growth within a supportive environment. Join a team that values integrity, respect, and exceptional customer service.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• Minimum two years of experience in guest services and/or hospitality.
• Ability to direct and supervise staff.
• Efficient multitasker who thrives in a fast-paced environment.

Responsibilities

• Mentor and guide a team of guest services representatives.
• Manage employee performance through training and mentoring.
• Ensure proper safety, hygiene, and sanitation practices.

Skills

Customer service skills

Time-management

Supervisory skills

Communication

Job description

A prominent entertainment provider in Northeastern Ontario is seeking a Guest Services Supervisor to lead a team dedicated to exceptional customer experiences. The ideal candidate will have a minimum of two years of experience in guest services and the ability to handle high-pressure situations gracefully. Offering a competitive hourly wage of $26.58, this part-time role provides opportunities for career growth within a supportive environment. Join a team that values integrity, respect, and exceptional customer service.