Guest Services Representative (Part Time)

JLL; Burlington; On-site; CAD 20,000; Part time

Job summary

A real estate services company is seeking a Guest Services Representative at the Mapleview Shopping Centre in Burlington, ON. This part-time role involves ensuring professional customer interactions and maintaining knowledge of the shopping centre's services and promotions. Candidates should have previous customer service experience, a positive attitude, and strong communication skills. The estimated compensation for this position is approximately CAD 19,344 annually, with flexible hours during mall operations.

Qualifications

• Previous customer service experience preferred.
• Must be friendly, approachable, and proactive.
• Must be able to work 20 to 35 hours on weekends, evenings, and holidays.

Responsibilities

• Ensure every customer interaction is professional and courteous.
• Maintain thorough knowledge of shopping centre's services and amenities.
• Assist with promotional events and customer interactions.

Skills

Customer service

Sales experience

Conflict resolution

Computer skills

Communication skills

Education

High school education

Tools

Excel

Chrome

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Representative

Department: Mapleview Shopping Centre

Position type: Permanent - Part Time

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools.
• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service.
• Constantly strive to improve and build upon the centre’s service and seek new ideas to incorporate into service menu.
• Interact with shoppers and retailers in a courteous and efficient manner.
• Sell shopping centre gift cards and balance sales to transactions.
• Follow gift card and finance policies and procedures.
• Distribute gift card materials to retailer as necessary.
• Project a positive attitude over the telephone and in person.
• Assist guests by providing directions/information, answering questions, and performing other centre specific services such as parcel carry‑out and store escorts.
• Empower and motivate Guest Services teams to create memorable customer experiences and interactions.
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.
• Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.
• Act as delegate to facilitate Meet & Greets with group tours.
• Assist Guest Services Supervisor with tracking inventory and advising when stock needs to be re‑ordered.
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
• Participate in special projects and assume other duties and responsibilities as assigned.

Key Requirements

• High school education.
• Previous customer service experience preferred.
• Sales experience (transaction management and cash management).
• Positive attitude and a strong desire to provide excellent customer service.
• Must be able to effectively communicate with shoppers, retailers, centre management, service providers and all of the shopping centre personnel.
• Must be able to work in a fast paced environment, with the ability to multi‑task while maintaining a high level of professionalism.
• Strong written and oral communication skills, multilingual skills a plus.
• Conflict resolution/management skills.
• Must be friendly, approachable, proactive and solution‑focused.
• Computer skills (including Excel and Chrome).
• Flexible and able to work 20 to 35 hours on weekends, evenings and holidays. Must be available during mall opening hours.

Estimated compensation for this position: 19,344.00 – 19,344.00 CAD per year.

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions and internal considerations.

Location

On‑site – Burlington, ON

Opening Type

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.