Guest Services Representative

JLL; Winnipeg; On-site; CAD 21,000 - 25,000; Part time

Job summary

JLL in Winnipeg, MB, is seeking a Part-time Guest Services Representative to deliver outstanding customer experiences in our shopping centre environment. You will handle guest inquiries, assist shoppers and retailers, manage gift card sales, and support promotional events while maintaining a friendly, professional demeanor.

Availability required for weeknights, weekends and holidays. Join a team that values service excellence and operational support.

Qualifications

• Positive attitude and commitment to excellent customer service.
• Effective communication skills essential for interactions with shoppers, retailers and staff.
• Ability to multitask in a fast-paced environment while remaining professional.
• Strong written and oral communication; multilingual abilities are a plus.
• Availability to work weeknights, weekends and holiday shifts.

Responsibilities

• Maintain knowledge of the centre’s services, amenities and promotions.
• Proactively create memorable customer interactions and assist guests.
• Interact with shoppers and retailers, manage gift card sales and reconcile transactions.
• Project a positive attitude in all communications, by phone or in person.
• Build relationships with retailers and assist guests with directions, information and questions.
• Stay informed about store merchandise, sales and events to offer relevant suggestions.
• Perform all service functions at Guest Services.
• Support the Marketing Director with promotional events and campaigns.
• Familiarize with the centre’s Crisis Management Manual and related roles.
• Participate in special projects and other duties as assigned.

Skills

Customer service

Multitasking

Effective communication

Written and spoken communication

Language skills (multilingual a plus)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Part-time - Guest Services Representative

We are seeking an enthusiastic Guest Services Representative who is committed to delivering exceptional customer experience. This role is central to fulfilling JLL’s mission of “Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience.” Every customer interaction must be carried out in a professional, courteous, and efficient manner.

Responsibilities

• Maintain comprehensive knowledge of the shopping centre’s services, amenities, facilities, store locations, promotional activities, and available resources.
• Proactively create memorable customer interactions by assisting guests and providing excellent service.
• Interact with shoppers and retailers courteously and efficiently while managing gift card sales and transaction reconciliation.
• Project a positive attitude in all communications, whether by phone or in person.
• Build and maintain strong relationships with retailers, educating them about the centre’s services. Assist guests by providing directions, information, and answering questions.
• Stay informed about store merchandise, sales, and special events to offer relevant suggestions based on shopper needs.
• Conduct all service functions at Guest Services.
• Support the Marketing Director with promotional events including ballot distribution, collection, sorting, gift-with-purchase programs, and special events.
• Maintain familiarity with the centre’s Crisis Management Manual and understand Guest Services’ role and responsibilities as outlined in the plan.
• Participate in special projects and assume additional duties as assigned.

Qualifications

Candidates must possess a positive attitude and a strong commitment to excellent customer service. Effective communication skills are essential for interacting with shoppers, retailers, centre management, service providers, and all shopping centre personnel.

The ideal candidate can work efficiently in a fast‑paced environment, multitask effectively, and maintain a high level of professionalism. Strong written and oral communication skills are required; multilingual abilities are an asset.

Demonstrated conflict resolution and management skills are necessary. Candidates must be friendly, approachable, proactive, and solution focused.

_ Availability to work weeknights, weekends, and holiday shifts is required. _

Location:

On‑site –Winnipeg, MB

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.