Guest Services Officer/ Supervisor

Holiday Inn; Outram; On-site; CAD 40,000 - 50,000; Full time

Job summary

A reputable international hotel chain seeks a Guest Services Officer/Supervisor to assist in front office operations, greet guests, and handle inquiries in a friendly manner. Candidates should have at least 1-2 years of relevant experience in guest services, exhibit strong communication skills, and possess problem-solving abilities. Employee benefits include competitive remuneration, health insurance, and discounts at selected restaurants.

Benefits

Competitive remuneration

Health and dental insurance

Birthday off

Duty meal

Laundry

Training and Development Opportunities

Up to 50% F&B discount at IHG Hotels

Special employee hotel accommodation rates

Qualifications

• Minimum of 1 to 2 years’ relevant experience in guest services/hotel experience.
• Strong communication skills are utilized when interacting with others.
• Demonstrated ability to interact positively with customers and colleagues.

Responsibilities

• Assist in front office operations during assigned shift.
• Greet and assist guests in a friendly manner.
• Register and room all arrivals according to procedures.
• Respond to guest's requests and attend to complaints.
• Conduct on-the-job training for team members.

Skills

Guest service orientation

Problem solving

Communication

Organizational abilities

Education

Nitec or Diploma

Job description

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Guest Services Officer/ Supervisor in Holiday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can :

Main Responsibilities

Assist in front office operations during assigned shift.

Greets, meets and assists guests at all times in a friendly and helpful manner upon arrival.

Registers and rooms all arrivals according to established procedures.

Responsible for and attends to guests’ requests regarding the use of the safety box at all times.

Knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club).

Recommends F&B outlets in the hotel to guests.

Attends to guest’s complaints, inquiries and requests, and refers problems to Duty Manager if unable to assist.

Conducts on‑the‑job training in accordance with departmental standards and procedures and maintains a record of progress for each trainee and team member.

What we need from you

Nitec or Diploma with a minimum of 1 to 2 years’ relevant experience in guest services/hotel experience.

Communication skills are utilized a significant amount of time when interacting with others.

Demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the company.

Has good writing skills, problem solving and organizational abilities.

Employee Benefits

Competitive remuneration that commensurates with skills and knowledge.

Health and dental insurance.

Birthday off / Duty meal / Laundry.

Training and Development Opportunities.

Up to 50% F&B discount at IHG Hotels selected restaurants.

Special employee hotel accommodation rates at all IHG Hotels worldwide.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going tocareers.ihg.com [link removed]