Guest Services Manager: Casino Ops & Promotions

Gateway Casinos and Entertainment Limited; Point Edward; On-site; CAD 80,000; Full time

Job summary

A leading gaming and entertainment company in Ontario seeks a Guest Services Manager. The ideal candidate will have extensive experience in the gaming industry, strong leadership skills, and the ability to enhance customer experiences while ensuring compliance with regulations. Responsibilities include managing guest services, team performance, and resolving customer issues. Competitive salary offered.

Qualifications

• Minimum five (5) years’ experience in the gaming industry.
• Minimum three (3) years management experience.
• Completion of a management training program is an asset.
• The ability to obtain registration as a category 1 Gaming Assistant.

Responsibilities

• Manage and support team performance in Guest Services.
• Oversee human resources activities like training and recruitment.
• Resolve escalated customer experience issues.
• Ensure regulatory requirements are met.
• Optimize financial performance by delivering a superior guest experience.

Skills

Leadership skills

Dispute resolution

Organizational skills

Interpersonal skills

Analytical skills

Communication skills

Customer service

Problem-solving skills

Education

Post-secondary education in a relevant field

Tools

PC applications

Job description

A leading gaming and entertainment company in Ontario seeks a Guest Services Manager. The ideal candidate will have extensive experience in the gaming industry, strong leadership skills, and the ability to enhance customer experiences while ensuring compliance with regulations. Responsibilities include managing guest services, team performance, and resolving customer issues. Competitive salary offered.