guest services manager

Canadian Princess Lodge; Ucluelet; On-site; CAD 80,000 - 100,000; Full time

Job summary

A hospitality business in Ucluelet, British Columbia is seeking a full-time operations manager. This role involves developing policies, recruiting staff, and managing budgets among other responsibilities. The ideal candidate will have 2-3 years of relevant experience. They will benefit from a supportive environment aimed at incorporating diverse communities and ensuring equal opportunities.

Qualifications

• 2 years to less than 3 years of experience in a relevant role.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Negotiate with clients for the use of facilities.
• Prepare budgets and monitor revenues and expenses.
• Prepare marketing plans.
• Implement marketing activities.
• Arrange for and oversee maintenance activities.
• Enforce policies and procedures.
• Assist clients/guests with special needs.
• Establish work schedules.

Job description

Job details

• Salary: 36.75 hourly / 40 hours per week
• Employment Terms: Permanent employment Full time
• Start Date: As soon as possible
• Source: Job Bank #3431683

Experience

2 years to less than 3 years

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Assist clients/guests with special needs
• Establish work schedules

Employment groups

Employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
• Does not require Canadian work experience

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Canadian Princess Lodge

• Accommodation and food services
• 3 job postings advertised
• Medium-sized business (between 5 and 100 employees)