guest services manager

Kelowna Hostel; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

A local hospitality provider in Kelowna is seeking an experienced operations manager to develop and implement daily operational policies. Responsibilities include recruiting and supervising staff, conducting training sessions, and addressing customer concerns. The ideal candidate should possess a secondary school graduation certificate and have 2 years of relevant experience. This is a permanent position with a commitment of 30 to 40 hours per week.

Qualifications

• 2 years to less than 3 years of experience in a similar role.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff.
• Conduct performance reviews.
• Conduct training sessions.
• Arrange for and oversee maintenance activities.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Establish work schedules.

Education

Secondary (high) school graduation certificate

Job description

Job Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Establish work schedules

Job Details

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week