Guest Services Lead - Front Desk & VIP Support

AccorHotel; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A prestigious hotel in Toronto is seeking a Front Office Supervisor to oversee guest services and front line operations. The ideal candidate will have outstanding leadership and customer service skills, alongside relevant education in hotel management. Responsibilities include managing check-ins and complaints, ensuring guest satisfaction, and working with a team to enhance operations. This full-time position offers opportunities for growth within the hospitality industry.

Benefits

Free meals during shifts

Travel discounts at Accor hotels

Free dry-cleaning for work gear

Custom learning programs

Opportunities for career advancement

Qualifications

• Strong leadership and delegating skills in a similar position.
• Excellent customer service skills and ability to lead teams.
• Professional manner and outgoing personality.

Responsibilities

• Provide fast and friendly service to guests.
• Handle check-ins and check-outs for hotel guests.
• Resolve guest complaints effectively.
• Assist with inventory management and sell strategy.

Skills

Leadership development

Guest service excellence

Bilingual abilities

Ability to work independently

Education

Post-Secondary School Education in Hotel Management

Job description

A prestigious hotel in Toronto is seeking a Front Office Supervisor to oversee guest services and front line operations. The ideal candidate will have outstanding leadership and customer service skills, alongside relevant education in hotel management. Responsibilities include managing check-ins and complaints, ensuring guest satisfaction, and working with a team to enhance operations. This full-time position offers opportunities for growth within the hospitality industry.