Guest Services Lead: Front Desk & Team Leader

Crescent Hotels & Resorts; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading hospitality company in Edmonton is seeking a Lead Front Desk Agent to lead their Guest Services team. The ideal candidate will have supervisory experience in guest service and a passion for customer care. You will manage guest check-ins and out, reservations, and ensure a high level of service quality. The position offers competitive wages, flexible scheduling, and opportunities for growth within the organization.

Benefits

Competitive wages

Exceptional benefit plan

Flexible scheduling

Discounts at managed properties

Opportunity for growth

Qualifications

• 1 year of previous guest service supervisory experience in a hotel.

Responsibilities

• Lead the Guest Services team to provide excellent customer service.
• Check guests in and out, manage reservations, process payments.
• Assist in supervising front office operations.

Skills

Customer service

Team leadership

Communication

Organizational skills

Detail-oriented

Job description

A leading hospitality company in Edmonton is seeking a Lead Front Desk Agent to lead their Guest Services team. The ideal candidate will have supervisory experience in guest service and a passion for customer care. You will manage guest check-ins and out, reservations, and ensure a high level of service quality. The position offers competitive wages, flexible scheduling, and opportunities for growth within the organization.