Guest Services Lead – Front Desk

IHG; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned hotel chain located in Toronto is seeking a Senior Front Desk Agent to ensure exceptional guest experiences. Responsibilities include supervising staff, processing transactions, and promoting hotel services. The ideal candidate will have a High School diploma, fluent English, and a minimum of one year’s experience in front office or guest relations. A competitive salary and benefits package is offered, along with opportunities for growth within a global hospitality firm.

Benefits

Competitive salary and benefits package

Tailored support for career growth

Diverse and inclusive workplace

Qualifications

• 1 year front office/guest relations experience including supervisory training.
• Ability to lift items weighing up to 50 pounds.
• Use of property management and reservations systems.

Responsibilities

• Provide timely and professional check-in/check-out services.
• Supervise front desk function and staff training.
• Accurately process all cash and credit card transactions.
• Promote hotel services and respond to guest complaints.

Skills

Fluent English

Communication skills

Problem solving

Customer service

Education

High School diploma or equivalent

Some college preferred

Job description

A renowned hotel chain located in Toronto is seeking a Senior Front Desk Agent to ensure exceptional guest experiences. Responsibilities include supervising staff, processing transactions, and promoting hotel services. The ideal candidate will have a High School diploma, fluent English, and a minimum of one year’s experience in front office or guest relations. A competitive salary and benefits package is offered, along with opportunities for growth within a global hospitality firm.