Guest Services Associate-Remote Lodge Fort McMurray, AB

Aramark Canada; Fort McMurray; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider is hiring a Guest Service Associate for a remote lodge near Fort McMurray, AB. The role focuses on ensuring guest satisfaction through various responsibilities like managing check-ins, performing administrative tasks, and maintaining a professional environment. Ideal candidates should possess excellent customer service skills and prior guest services experience. This position offers comprehensive benefits and a rotational work schedule.

Benefits

Comprehensive benefit packages

Transportation provided

Rotational schedule: 20 days on/10 days off

Qualifications

• Previous guest services experience required.
• Supervisory experience in a related role preferred.
• Demonstrates excellent customer service skills.

Responsibilities

• Greet clients and employees courteously upon arrival.
• Manage guest check-ins and check-outs.
• Perform administrative tasks such as data entry.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Job description

Overview

ARAMARK Remote Workplace Services are hiring a Guest Service Associate for a remote lodge near Fort McMurray, AB. The Guest Service Associate is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, acting as a point of reference for guests who need information, and resolving or escalating guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must.

Responsibilities

• Accountable and responsible for maintaining a culture focused on having Safety as a value
• Greet all clients and employees courteously and professionally upon arrival
• Manage guest check-ins and check-outs, including distribution and collection of registration paperwork
• Enter registration data into site software and other systems
• Perform administrative tasks such as filing, document preparation, and data entry
• Answer incoming calls in a friendly, professional manner; manage faxes and emails
• Prepare and distribute correspondence, signage, and reports as required
• Open and close the front office as scheduled
• Provide exceptional service to all clients and employees
• Attend safety meetings and participate in emergency response procedures
• Maintain a clean and tidy entry area as required, which may include sweeping, mopping, vacuuming, garbage removal, dusting, upon operation requirement
• Additional duties may be assigned as required

Working Conditions and Environment

• Ability to communicate effectively; written and orally in English
• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms
• Ability to work split shifts within a rotational schedule
• Visual acuity for inspections and reading small text
• Primarily indoor work with occasional outdoor tasks
• Ability to work and navigate safely in close quarters and congested areas
• Ability to balance and maintain stability on slippery surfaces
• May be exposed periodically to elevated noise levels and surroundings
• Ability and willingness to travel/work long rotations away from home

Qualifications

• Previous guest services experience required
• Supervisory experience in a related role preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Benefits

• Comprehensive benefit packages are offered
• Transportation is provided out of Edmonton, AB to site
• Rotations are 20 days on/10 days off

Please note all candidates considered for hire will be required to successfully pass a criminal background check.

About Aramark

Our Mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Aramark is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.